ppNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. /p p#LI-Hybrid /p h3Job Description /h3 pAt Nexthink, we are embedding AI agents into the core workflows of our Product organization. We are seeking an AI Agent Engineer to design, build, and continuously improve intelligent agents that augment and automate high-impact product operations activities. /p pThis role supports Nexthink’s Product organization, serving a group of 30+ people across Product Management, Product Education, Library, and Product Operations. You will operate in a highly autonomous role, owning the architecture, behavior, and quality of AI agents that improve decision-making, reduce manual work, and increase execution speed. /p pYou will combine applied AI engineering with strong systems thinking. The focus is not model research, but production-grade agent design, evaluation, governance, and workflow integration. /p pThis role requires strong ownership, product empathy, and comfort operating independently in a production environment with real business impact. /p h3What you’ll do /h3 pDesign and architect AI agents /p ul liDesign reusable AI agent patterns for Product workflows such as research synthesis, PRD(Product Requirement Document) drafting support, roadmap analysis, operational triage, and knowledge retrieval. /li liDefine agent instructions, tool schemas, guardrails, and structured output contracts. /li liArchitect human-in-the-loop decision boundaries where appropriate. /li /ul pIntegrate agents into product workflows /p ul liIntegrate AI agents into Microsoft 365, Copilot Studio, Power Platform, AWS services, and internal systems. /li liDefine and maintain action interfaces between agents and deterministic systems (APIs, workflows, runbooks). /li liEnsure reliable orchestration across conversational and workflow layers. /li /ul pOwn quality, evaluation, and governance /p ul liDefine measurable success criteria for agent outputs. /li liBuild lightweight evaluation frameworks and regression testing for prompts and behavior. /li liMonitor output quality, hallucination risk, cost, and drift over time. /li liEstablish safe usage guidelines and governance boundaries. /li /ul pOperate and improve in production /p ul liMonitor agent usage, reliability, and impact. /li liOptimize performance, token efficiency,



and response structure. /li liIterate on agent behavior based on real usage patterns and feedback. /li liProactively identify new opportunities where AI agents can improve Product workflows. /li /ul h3Qualifications /h3 h3Must-have /h3 ul li6–8+ years of experience building and owning production systems end to end. /li liStrong system design skills, including event-driven and serverless architectures, with clear trade-off reasoning. /li liExperience integrating systems through APIs, webhooks, REST, and Graph. /li liPractical experience designing or integrating AI or LLM-powered workflows in production. /li liStrong independent ownership and architectural judgment. /li liAbility to translate ambiguous business needs into structured, scalable AI-enabled solutions. /li liExcellent collaboration and communication skills. /li liPrompt and instruction design as structured system artifacts. /li liTool and schema design for AI agents. /li liEvaluation methodology for AI systems (quality metrics, regression testing, failure pattern analysis). /li liUnderstanding of LLM failure modes and mitigation strategies. /li liExperience designing guardrails, structured outputs, and human approval flows. /li /ul h3Nice to have /h3 ul liExperience with Microsoft Copilot Studio, Power Platform, or similar low-code orchestration tools. /li liExperience with AWS services such as Lambda, Step Functions, EventBridge, or Bedrock. /li liFamiliarity with conversational UX design. /li liExperience embedding AI into internal productivity workflows. /li /ul pAt Nexthink, you will join a dynamic, fast-growing team where innovation and ownership are encouraged. This is more than an engineering role—it’s an opportunity to shape how we work, scale our impact, and bring AI-powered automation into the heart of our product operations. /p h3Additional Information /h3 pWe are the pioneers and trailblazers of a general IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. /p pWith over 1200 employees across 5 continents, Nexthink operates as One Team, connecting,



collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. /p pCheck what we offer: /p ul liPermanent Contract and a competitive compensation package. /li liAmazing centrally located offices near the Bernabeu Stadium. /li liPrivate Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. /li liHybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. /li liFlexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. /li liUp to 25 EUR per month for a gym subscription. /li liFlexible compensation plan for childcare public transportation. /li liReimbursement of up to 50% of the cost of English Spanish classes. /li liRegular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! /li liBonuses for referring successful hires after three months of continuous employment. /li liWe offer a relocation package to people who are coming from another country. /li /ul pPlease note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. /p pThe base salary for this role is €50,000 – €65,500 gross per year, with a total on-target earnings (OTE) range of €55,000 – 71,500€ including an annual performance bonus. You'll also be part of our broader total rewards package — including benefits tailored to where you live and how you work best. /p pWe set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We're transparent about this because we think you deserve to know what you're working towards from day one. In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won't ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that's what makes us stronger. We welcome applications from everyone. /p pBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply /p /p #J-18808-Ljbffr

📌 AI Agent Engineer (Madrid)
🏢 Nexthink
📍 Madrid