ph3ABOUT QUINCE /h3pFounded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. /ppQuince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: /pulliCustomer First: We prioritize customer satisfaction in every decision. /liliHigh Quality: True quality means premium materials and rigorous production standards you can feel good about. /liliEssential Design: We focus on timeless, functional essentials instead of chasing trends. /liliAlways a Better Deal: Innovation and transparency ensure value for both customers and partners. /liliSocial Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. /li /ulpQuince partners with world-class manufacturers across the globe and serves millions of customers. /ppWith strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. /ph3OUR TEAM AND SUCCESS /h3pAt Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world‑class team committed to excellence. /ppIf you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.



/ph3THE ROLE /h3h3Bilingual Customer Experience Specialist /h3pJoin Quince as a founding member of our Customer Experience team! As a Customer Experience Specialist and deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. /ppThis is a hybrid position based in Madrid, Spain with the ability to work in‑office as business needs require. /ph3Responsibilities /h3ulliOwn each customer interaction from start to finish, ensuring clarity, care, and confidence. /liliResolve issues with empathy, turning challenges into positive experiences. /liliNavigate tools efficiently while keeping the human touch. /liliShare insights and recurring patterns to help improve the experience. /liliBecome a product expert to guide customers authentically. /li /ulh3What You Bring /h3ulliDigital Intelligence: Comfortable adopting new tools to enhance service. /liliEmpathy Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions. /liliOwnership: Takes full responsibility for outcomes and anticipates customer needs. /liliAdaptability: Thrives amid change while maintaining calm and consistency. /li /ulh3Growth Opportunities /h3ulliSpecialist Tracks: Category Expert (Home, Jewelry, Health/Wellness) /liliLeadership Tracks: Senior Associate → Team Lead → CX Manager /liliEnablement Tracks: Quality Training or Workforce Management /li /ulh3Why You’ll Love Working Here /h3ulliImpactful work shaping customer loyalty /liliCulture of ownership and autonomy /liliContinuous growth in a fast‑paced premium e‑commerce‑brand environment /liliBeautiful products, transparent pricing, and happy customers /li /ulh3Compensation Benefits /h3ulli€14.50 hourly / €35,852.00 (Annual)



with tenure‑based increases every 6 months until 2 years. /liliUp to Monthly Target Bonus: €600.00 monthly performance bonus /lili3-week paid training and onboarding /liliSet schedule with guaranteed hours /li /ulh3Qualifications /h3ulliBilingual in German and English, with the ability to service customers both verbally and written. /liliMinimum 2 years of customer service experience /liliProven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally /liliDedicated, quiet workspace and reliable high‑speed internet (75+ Mbps download / 10+ Mbps upload) /li /ulpAdditional note: Up to the first 3 weeks of employment are mandatory onsite training, held Monday through Friday, 9:00 AM – 6:00 PM CET. Full attendance is required—no absences will be permitted during this period. /ph3WHY QUINCE? /h3pJoining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. /ph3EQUAL OPPORTUNITY HIRING INTEGRITY /h3pQuince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. /ppQuince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis. /ppEmployment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. /p /p #J-18808-Ljbffr

📌 Customer Experience Specialist (German Bilingual) (Madrid)
🏢 Shop Circle
📍 Madrid