ph3Job Summary /h3 /brpWe are seeking a Customer Service Agent to join our dedicated support team. You will play a key role in delivering exceptional service to our customers by handling inquiries, resolving issues, and ensuring a positive customer experience. /p /brpThis role involves communicating with customers across various channels, providing accurate information, and maintaining a helpful and professional tone at all times. You will collaborate with internal teams to address customer needs and contribute to ongoing service improvements. /p /brh3Responsibilities /h3 /brul /brliGreeting and communicating with customers in a warm and empathetic manner /li /brliDeliver high quality customer service to customers via email /li /brliProvide explanations to customers about products/sites/policies /li /brliKeep up-to-date with new information/policies /li /brliBuild a trusting relationship with clients providing accurate information in a timely manner /li /brliUnderstand, guide,



and support clients /li /brliCollaborate with other departments where necessary /li /br /ul /brh3Requirements /h3 /brul /brliCandidates must be native/fluent in German and English (understanding, reading and writing) /li /brliS/he must enjoy learning and sharing their knowledge with others /li /brliCandidates should be genuinely interested in the online sector and eager to learn more /li /brliS/he should be take pride in giving support to customers with empathy and show engagement in delivering excellent service /li /brliS/he must be an excellent listener /li /brliCandidates must be team players who can also work independently /li /brliFrench and/or Spanish would be considered an asset /li /br /ul /brh3Job Conditions /h3 /brul /brliFull-time (40 hours per week) /li /brliWorking hours are from 08:00 – 17:00, 5 days per week (Monday to Friday) /li /brliOffice-based /li /brliCompetitive salary and benefits /li /brliA collaborative work environment /li /br /ul /p #J-18808-Ljbffr

📌 Customer Service Agent (Madrid)
🏢 SPSP Health
📍 Madrid