ph3Hey — Let's find your next opportunity /h3 pWhen you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent. /p pWe’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries. /p pIn 2022, we closed $185M in our Series C, led by SoftBank and B Capital. /p pJoin our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world. /p pLet’s elevate frontline work together. /p h3About the job /h3 pFountain builds workforce management software for the world's largest hourly employers. We are an agent-first engineering organization where coding and review agents are integrated into our daily workflow. Our platform team builds the critical systems that enable engineers and agents to ship dependable products at scale. /p h3What You’ll be Doing: /h3 pAs a member of our compact platform squad (currently four engineers), you will develop the foundational systems that power the entire Fountain ecosystem. Your responsibilities will typically involve: /p ul liShip platform capabilities across all customer and internal products /li liOwn performance, security, and stability for high-traffic production systems /li liEnhance agentic systems, including coding agents and observability tools /li liLead architectural decisions for human and agentic interfaces /li liDesign reliable code, APIs, and contracts for humans and agents /li liCollaborate with product and engineering teams to deliver customer impact /li liWork autonomously with product managers and designers /li liIdentify problems, ship fixes, and own outcomes like an early-stage product team /li /ul h3What you bring /h3 ul liA minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production-ready systems. /li liExpert-level systems design. You have a keen eye for the architectural foundations beneath every feature and aren't afraid to express your technical perspective. You possess a track record of identifying and re-engineering misaligned systems. /li liExceptional discernment for technical trade-offs, UX, APIs, and code. You possess a clear vision of excellence across various domains and consistently elevate the standards of your colleagues. /li liDemonstrated experience with agentic or LLM-based systems beyond consumer use. You've shipped something where an LLM was in the critical path, built tooling that agents consume, or designed evals that catch regressions. Bonus if you can describe the failure modes you've seen and what you did about them. /li liInitiative. Our strongest signal: you ship things nobody asked you to ship, and they turn out to matter. /li liThrives in autonomous and ambiguous environments, operating effectively without the need for a structured ticket queue. /li liExcellent written communication. You'll work across time zones (EU, US, South Africa, India) and async clarity is the highest-leverage skill in this kind of org. /li /ul h3Nice to have /h3 ul liDesigned APIs or tools meant to be consumed by agents: structured outputs, deterministic surfaces, good observability. /li liExperience within early-stage product teams or startup environments. /li liProficiency with event-driven architectures, monorepos, and/or observability at the platform level. /li /ul pHealth Insurance /p pPaid Time Off (PTO) /p pPaid Holidays /p pRemote Work /p pProfessional Development /p h3Preferred Skills /h3 pTypescript /p pNode /p pExpress /p pFountain offers an incredibly unique work environment. /p pWe employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose.



We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. /p pThe benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a integral employer, so some benefit offerings will vary from country to country. /p pFountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status. /p pBy submitting an application, you confirm that you have read our Privacy Policy and agree that we may process and retain your personal data for the purpose of recruitment in accordance with applicable data protection laws. /p pAs a Commercial Account Executive, you will be responsible for selling Fountain solutions to large employers in industries where the hourly workforce is core to business operations. These industries include retail and grocery, hospitality and food services, logistics and transportation, business and professional services, and healthcare. Your accounts will have at least 5,000 employees (with an emphasis on 10,000 employees and up), and your buyers will be senior executives in talent acquisition and business operations. /p h3What you'll be doing: /h3 ul liProspect to key accounts within your territory, building a sustainable pipeline in partnership with marketing and sales development /li liUnderstand and promote Fountain’s vision, products, and value proposition, taking a value-first approach to selling our solutions /li liManage a complex enterprise sales process, working with and driving consensus among our stakeholders in HR, recruiting, business operations, IT, and other corporate functions /li liClose new accounts for 5-6 figure annual recurring revenue /li liSet up customers for long-term success, selling with honesty and integrity /li liTrack all customer information and progress in Salesforce and other Fountain tools /li liContribute to a culture of accountability and a team-selling approach /li /ul h3What you should bring: /h3 pThe successful candidate will be a highly intelligent and inspirational salesperson who has the following experience and personal characteristics: /p ul liMinimum 5 years of experience in software sales, with a heavy emphasis on selling business solutions to senior executives /li liProven track record of exceeding sales quotas and closing 5-6 figure deals /li liStrong knowledge of technology solutions serving the recruiting, HR, and/or hourly workforce market, including the buyer personas and value drivers at the executive level /li liPrior experience in startup organizations and selling products that are novel or require creativity and evangelism /li li2 or more years of experience working 100% remotely /li liWillingness to travel often for events (1+ per month) /li /ul pSalary Range: $90,000 - $100,000K USD + commission, depending on location and experience /p pAs an Enterprise Customer Success Manager at Fountain you will build relationships with some of the biggest brands in the world. You are a trusted advisor focused on driving mutually successful outcomes and delivering ROI.



/p h3What you’ll be doing /h3 ul liSelf-sufficient management of 5-15 Enterprise accounts /li liActively ensure there is a clear roadmap and account plan for your strategic accounts to drive long-term account growth and success /li liSupport and enable customers with regular executive touchpoints and develop meaningful relationships to optimize product adoption and customer value /li liRepresent the customer voice with internal product roadmap decisions /liliEnsure customer wellbeing by monitoring customer health, driving customer adoption, driving KPI improvement, and acting as an escalation point for customer issues /li liDevelop data-driven QBRs and account plans for customers that outline critical customer goals, metrics for success, potential issues, and provide best practices and recommendations /li liBe a strategic partner and thought leader for your customers by providing hiring and workforce management industry insights and best practices. Be a change management champion by helping your customers evolve their recruiting strategies, processes, and workflows /li liProvide training and insights on how to optimize their usage of Fountain. /li liInteract with clients via email and zoom to gather project requirements, communicate strategies, report back the tracking milestones and success, and manage budgetary allowances /li liCreate, outline, and maintain updates on project plans, document milestones, manage the budget, and contribute to client success stories /li liCollaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers /li liUse your insights and innovations working with customers to lead team projects which improve the experience for all customers /li liPlease expect to travel onsite for customer meetings 2-3x per quarter /li /ul h3What you should bring /h3 ul li8+ years in a customer-facing role (with at least 2 years in SaaS), with a preference of Enterprise Customer experience /li liA background in customer success and/or account management, developing holistic strategies to guide complex organizations towards measurable business outcomes. /li liProject management as a strength and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization. /li liExperience with executive stakeholder relationship management up to C-level /li liStrong attention to detail, effective time management, and organizational abilities /li liFamiliar with concepts revolving APIs and integrations /li liCurious, eager to learn the industry and product /li liStrategic thinker with a knack for identifying creative solutions /li liProven ability to operate effectively in a fast-paced environment and adapt quickly to change /li liDemonstrated ability to quickly learn new technologies and reporting platforms /li liStrong analytical skills, preferably with experience using Looker /li /ul h3Nice to haves /h3 ul liUnderstanding of key CS concepts such as customer journey, milestones, handoffs, escalations, churns, and maintaining a book of business /li liExperience handling renewal conversations and commercials /li /ul h3How We Use AI on This Team /h3 pAt Fountain, we believe Agentic AI is a force multiplier for customer success teams. The Enterprise CSM role is expected to actively use Agentic AI tools to work smarter, not just faster. /p ul libMeeting efficiency /b : Use AI to transcribe, summarize, and extract action items from customer and internal calls, reducing manual note-taking and ensuring nothing falls through the cracks /li libProject documentation /b : Draft status reports, risk summaries, and stakeholder updates with AI assistance, then refine for accuracy and tone before distributing /li libWorkstream visibility /b : Apply AI tools to synthesize activity across multiple concurrent projects and flag potential timeline conflicts or blockers proactively /li libData Analysis /b : Using AI to analyze and synthesize customer data into actionable reports; and delivering meaningful metric-backed recommendations /li libKnowledge management /b : Leverage AI to help maintain and improve playbooks, ensuring documentation stays current as processes evolve /li /ul pComfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus. We are also strong users of the Fountain cross-platform Agent: Cue. /p pSalary Range: $100,000 - $120,000K USD + bonus, depending on location and experience. /p /p #J-18808-Ljbffr

📌 Senior Backend Architect for AI-Driven Platform (Remote) (Castilla-La Mancha)
🏢 SCALIS
📍 Castilla-La Mancha