ppAt Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. /p pFor 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust. All these years on, we're still building. Opening our new Madrid office this summer marks an exciting next chapter, and we're growing our team in order to write it. /p pOur strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed. /p pAs a German-speaking Customer Support Specialist, you will play a key role in supporting our professional financial market clients and prospects. In this dynamic and rewarding position, you will leverage your customer service expertise, technical aptitude, and interest in financial markets to provide outstanding support and solutions. As you develop hands‑on expertise with our products and services, you will also have opportunities to collaborate across departments, contributing to product development initiatives, sales support activities, and a variety of cross‑functional projects. /p h3Responsibilities /h3 ul liDeliver high-quality customer support and user training to banks, asset managers, and Infront's direct clients via telephone, email, and support ticketing systems. /li liAct as the first point of contact and operational key account for assigned clients, ensuring an exceptional customer experience.



/li liCollaborate closely with Sales and Customer Success Management teams to provide outstanding service and support to our users. Contribute to initiatives and projects within the Client Services team to improve processes and customer satisfaction. /li liParticipate in cross‑functional projects, working with colleagues across different business areas. /li liTest and validate newly developed Infront product features, providing valuable feedback to support product quality and innovation. /li liDeliver product demonstrations, presentations, and webinars for both new and existing clients. /li liProvide constructive customer insights and feedback to support the continuous development and enhancement of Infront's software solutions. /li /ul h3Ihr Profil /h3 ul liA degree or relevant qualification, preferably in Finance, Economics, Information Technology, or a related field. /li libExcellent written and verbal communication skills in both German and English. /b /li liStrong presentation and interpersonal skills, with the ability to communicate effectively with a diverse range of stakeholders. /li liSolid computer literacy and a strong aptitude for learning new technologies and systems. /li liAn analytical mindset with a proactive and solution-oriented approach to problem-solving. /li liThe ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. /li liA genuine interest in financial markets and a strong willingness to continuously learn and develop new skills.



/li liThe ability to work independently while also collaborating effectively as part of a team. /li liA proactive attitude, with a willingness to take ownership, demonstrate initiative, and assume responsibility. /li liA passion for innovative technology and delivering exceptional customer experiences. /li liPrevious experience in financial markets or within a fintech environment would be considered a strong advantage. /li /ul h3Our offer /h3 pbHealth wellness: /b Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.br/bHoliday: /b Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.br/bRemote work: /b Enjoy the opportunity to work two days a week from home, with adaptable working hours where possible. You may also request to work up to four weeks per year from a different location.br/bLearning development: /b Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.br/bCulture impact: /b Be part of an international team with a startup mindset and play a key role in making a meaningful impact.br/bOur offices: /b Work from Europe’s leading financial centres and be at the heart of where finance happens. /p h3Additional notes /h3 ul liAll candidates selected for employment are subject to Pre-Employment Screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace. /li liWe kindly ask that you submit your CV in English. /li /ul /p #J-18808-Ljbffr

📌 Customer Support Consultant - German Speaker (Madrid)
🏢 Infront
📍 Madrid