ph3General Manager /h3 pWe are looking to incorporate a General Manager to lead the overall operation of COYA Marbella, ensuring the successful delivery of the business strategy in alignment with the Corporate Team and the vision of the Shareholders. /p pThe person in this role will be responsible for driving the continued success, growth and overall asset management of the business, overseeing the performance of the Restaurant, Pool and Club operations. Their primary objective will be to achieve financial targets, maintain exceptional guest experiences, develop high‑performing teams and ensure that the COYA DNA is reflected across every aspect of the operation. /p h3What would your responsibilities be? /h3 h3Business Leadership Financial Performance /h3 ul liDevelop and manage annual budgets in collaboration with department leaders. /li liDrive revenue growth, profitability and operational efficiency across all outlets. /li liLead weekly operational reviews and monthly PL meetings, ensuring action plans are effectively executed. /li liContinuously monitor financial and operational performance through sales reports, month-end accounts and business KPIs. /li liOversee capital expenditure projects and approved business initiatives. /li /ul h3Operational Excellence /h3 ul liEnsure the smooth and consistent operation of all COYA Marbella outlets, maintaining the highest standards of service and guest experience. /li liWork closely with the culinary and operational teams to guarantee excellence in food quality, sanitation and safety standards. /li liEnsure all operational procedures, systems and company policies are consistently followed. /li liMaximize upselling opportunities and identify new revenue streams across the business. /li liMonitor equipment, facilities and operational resources to ensure optimal performance and compliance. /li /ul h3Team Leadership People Management /h3 ul liLead, coach and mentor the management team, fostering a culture of accountability,



excellence and continuous improvement. /li liSupport succession planning, employee development and talent retention initiatives. /li liManage performance reviews, probation processes, disciplinary matters and employee relations in line with company policies. /li liPromote a positive, inclusive and high‑performance working culture across all departments. /li liEnsure staffing levels, scheduling and workforce planning effectively support business needs. /li /ul h3Recruitment, Training Development /h3 ul liSupport the recruitment and selection of high‑calibre talent across the business. /li liPromote training and development initiatives to ensure employees continuously enhance their skills, knowledge and professional growth. /li liEnsure all new team members complete onboarding, mandatory training and development roadmaps. /li liMonitor performance and provide regular coaching and constructive feedback. /li liFoster a learning culture that encourages progression and professional growth. /li /ul h3Guest Experience Brand Standards /h3 ul liActively promote and protect the COYA brand, ensuring its values and standards are reflected throughout the guest journey. /li liBuild strong relationships with guests and proactively address feedback to enhance satisfaction and loyalty. /li liEnsure guest complaints and service issues are resolved promptly and professionally. /li liContinuously identify opportunities to improve the guest experience and exceed expectations. /li liMaintain a visible presence within the operation and lead by example.



/li /ul h3Strategic Planning Communication /h3 ul liCollaborate closely with the Regional Operations Manager and Corporate Team to deliver business objectives. /li liDevelop and implement strategic initiatives to strengthen market positioning and commercial performance. /li liMaintain effective communication across all departments and stakeholders. /li liLead Heads of Department meetings and ensure alignment on priorities, goals and operational standards. /li liMonitor competitor activity, market trends and industry developments to identify opportunities and challenges. /li /ul h3What do we need from you? /h3 h3Education /h3 ul liDegree in Hospitality Management, Business Administration or a related field. /li liAdditional leadership or hospitality management qualifications are highly desirable. /li /ul h3Experience /h3 ul liProven experience in a General Manager or senior operational leadership role within luxury hospitality, lifestyle venues or premium FB environments. /li liStrong track record of managing large teams, driving financial performance and delivering exceptional guest experiences. /li /ul h3Languages /h3 ul liFluent English, both written and spoken. /li liFluen Spanish is highly desirable. /li /ul h3Key Competencies /h3 ul liStrategic leadership and commercial acumen. /li liStrong people management and coaching skills. /li liExceptional communication and interpersonal abilities. /li liResults‑driven mindset with strong financial awareness. /li liProblem‑solving and decision‑making capabilities. /li liAbility to thrive in a fast‑paced, dynamic environment. /li /ul h3Technical Knowledge /h3 ul liStrong understanding of PL management, budgeting and financial reporting. /li liExperience with POS systems, operational reporting tools and hospitality technology platforms. /li liAdvanced knowledge of hospitality operations, compliance and service standards. /li liProficiency in Microsoft Office, particularly Excel, Word and Outlook. /li /ul /p #J-18808-Ljbffr

📌 Coya Marbella General Manager
🏢 Puente Romano, Marbella
📍 Marbella