ppWe are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth. /p pAs the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long‑term customer value. /p h3Key Responsibilities /h3 h3Renewal Ownership Execution /h3 ul liOwn the end‑to‑end renewal lifecycle across assigned accounts /li liInitiate and lead renewal processes 6–9 months before contract expiration /li liDevelop and execute strategic renewal plans to ensure timely and successful outcomes /li liLead commercial negotiations, including pricing, contract terms, and multi‑year agreements /li liStrategic Renewal Planning /li liBuild tailored renewal strategies based on account health, usage trends, and commercial history /li liDrive multi‑year renewal conversations to improve retention and revenue predictability /li liIdentify pricing optimization opportunities aligned with customer value /li /ul h3Risk Management /h3 ul liProactively identify churn and downsell risks and lead mitigation strategies /li liPartner with CSMs to execute structured save plans /li liEngage in executive‑level conversations for at‑risk renewals /li liReconfigurations Revenue Optimization /li liLead contract reconfigurations, migrations,



and pricing transitions /li liExecute revenue recapture initiatives where applicable /li liSupport complex renewals with customized commercial strategies /li /ul h3Expansion Support /h3 ul liIdentify and close small, transactional upsell opportunities during the renewal cycle /li liCollaborate with Sales on larger expansion opportunities while maintaining renewal ownership /li /ul h3Cross‑Functional Collaboration /h3 ul liPartner with Customer Success to align on account strategy and customer health /li liCollaborate with Finance, Legal, and Operations to structure compliant agreements /li liMaintain accurate forecasting and renewal pipeline visibility in CRM systems /li /ul h3Required Skills Qualifications /h3 ul liProven experience in SaaS renewals, account management, commercial roles, or procurement within a subscription‑based business /li liStrong negotiation and commercial skills, with experience managing pricing, contracts, and multi‑year agreements /li liProven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risks /li liData‑driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.g., Salesforce, DealHub) /li liExperience working in international environments with cross‑functional collaboration /li liExcellent stakeholder management skills with the ability to engage and influence at all levels, including executives /li liProfessional fluency in English and German or French (additional European languages are a plus) /li /ul pBoard International is an equal opportunity employer and is committed to a diverse and inclusive workforce. /p /p #J-18808-Ljbffr

📌 Renewal Manager (Madrid)
🏢 boardinternationalsa
📍 Madrid