ppAs Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success International team. As Customer Onboarding Consultant in our Customer Onboarding International team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world? /p h3Join a high performing team and make an impact! /h3 pWe're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential. /p pOur head office is situated in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our integral teams. /p h3What This Role Looks Like /h3 pAs Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day. /p ul liA good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier.



/li liWith your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans. /li liYou are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z. /li liThrough your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction. /li liDuring your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention. /li /ul h3What You Will Own /h3 ul liMake our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible. /li liProviding our customers with a high-quality and well-structured onboarding /li liHosting 1:1 consulting sessions /li liReach out proactively to ensure goals are met (in a timely manner). /li /ul h3What You Will Bring To The Team /h3 ul liPrior experience with managing client communication, from call center, hospitality, events; /li liStrong written and verbal communication skills in English and Spanish (Native). /li liYou easily connect with people; /li liYou feel comfortable working with a lot of freedom and autonomy,



ready to take responsibility and are ready to thrive working remotely; /li liYou are a true problem solver with great emphatic skills; /li liYou’re a fast learner and tech savvy; /li liStrong organization and time management skills and ability to think outside the box. /li /ul h3Here’s why you should join Virtuagym! /h3 pWe’re a leading innovator in digital health fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place. /p h3Benefits: /h3 ul liRemote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; /li li23 paid vacation days per year (based on a full-time contract); /li liWe provide your home office set-up and hardware; /li liThe Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health fitness challenges; /li liWork from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks; /li liUnlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. /li /ul h3Cultural perks /h3 ul liMany opportunities for personal and professional growth within the company. /li liA fun, healthy, and international work environment made up of over 35+ nationalities. /li liWe believe in a flat hierarchy with room to take ownership: your voice will be truly heard. /li liOrganized Virtuagym sports events throughout the year. /li liAwesome company events such as New Year's dinners, Summer outings, ski trips, etc. /li /ul /p #J-18808-Ljbffr

📌 CS Onboarding Consultant Spain & International (Bilbao)
🏢 Virtuagym
📍 Bilbao