David Kennedy Recruitment is working with a leading
Outsourcing/BPO company that is looking to recruit a Flemish
speaking Customer Experience Specialist remote in Spain. Position:
Customer Experience Specialist Location: Remote, Spain Employment
type: Full-time DUTIES AND RESPONSIBILITIES: Manage customer
interactions through various communication channels (phone, email,
chat, or CRM systems), ensuring timely and accurate responses
Process customer orders, quotations, and inquiries accurately using
designated company systems (e.g., ERP or CRM tools) Provide product
information and basic technical support to assist customers in
identifying appropriate products or services for their needs Track
and communicate order status, including delivery schedules,
updates, and any delays, to maintain transparency and trust with
customers Collaborate with internal departments such as logistics,
sales, and technical support to resolve customer issues efficiently
Maintain up-to-date and accurate records of all customer
interactions, transactions, and service requests Follow established
service standards, procedures, and escalation protocols to ensure
quality and consistency Identify opportunities to improve customer
satisfaction, operational processes, and overall service delivery.




REQUIREMENTS: Native / fluent in Flemish , both verbal and written.
Proficiency in English (minimum B2 level) High school diploma or
equivalent; higher education or vocational training in business,
communication, or a related field is an advantage Proven experience
in customer service, or a similar client-facing role Proficiency in
customer management systems (e.g., CRM platforms) and familiarity
with enterprise software (such as SAP or similar systems) Strong
communication and interpersonal skills, with a customer-focused and
solution-oriented approach Ability to multitask, manage priorities,
and maintain accuracy under pressure Basic technical understanding
or interest in products/services relevant to the company’s field
Commitment to continuous learning, adaptability, and collaboration
in a fast-paced environment Be set up and living in Spain, with
your NIE and remote work set up. OFFER: Excellent remuneration
package based on experience, skills and performance Working
schedule: Monday to Friday, 9-18hr Be part of a dynamic and
creative team with positive and friendly atmosphere Guidance and
tools to reach career potential.

📌 Customer Experience Specialist (Flemish) (Cataluña)
🏢 David Kennedy Recruitment
📍 Cataluña