ppbMinor Hotels /b is a general hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper‑upscale and luxury brands. /p pLocation: Madrid, ES Spain /p pDepartment: Other /p h3Functions /h3 ul liSupport agents on their daily tasks /li liDetect improvement areas within the team by monitoring agents' handlings and providing feedback,



setting action plans and following up on them /li liWork closely with the Training and Quality Team in order to make the team provide an excellent service to our customers /li liDefine prioritizations in order to achieve our goals and organize the team accordingly /li liGo outside the box and detect improvement areas in order to have more efficient processes and procedures /li /ul h3Requirements /h3 ul liHave experience in Groups and Events handling and/or the Hotel Sector. /li liBe a goal‑driven, determined person being able to meet deadlines and work well under pressure. /li liHave the ability to effectively multi‑task and juggle multiple responsibilities at once /li liCooperative and communicative attitude with co‑workers, managers and employees. /li liExcellent communication skills and ability to lead and guide /li liOrganized and methodical person /li liCritical thinker and problem‑solving skills essential /li /ul h3Offered /h3 ul liCommissions as a percentage of objectives. /li liTicket Restaurante. /li liHybrid work model. Monday to Friday. Time slot 08:00‑20:00h /li /ul pbAre you looking for a new challenge? Apply now! /b /p pMinor Hotels Europe Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities. /p pStay tuned for Europe Americas latest updates on social channels. /p /p #J-18808-Ljbffr

📌 Coordinador/a GGT Madrid
🏢 Hesperia Group
📍 Madrid