pulliMonitor a technical health score: platform activity, pipeline errors, data completeness. /li /ul h3Job title: /h3 pTechnical Customer Success Specialist /p h3Team: /h3 pClients /p h3Location: /h3 pHybrid work model from Madrid, Spain /p h3About Dcycle /h3 pDcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes, stay competitive, and take control of their information. Our team is innovative, driven, and passionate about helping companies improve their competitive edge. Join us if you are hungry for a challenge! /p h3Your Role /h3 pWe're looking for a Technical Customer Success Specialist who owns the full post-sale relationship with our customers and goes one level deeper than a standard CS profile. You'll run onboardings, QBRs, adoption, and renewals like any great CSM, but you'll also be the person who understands the data and the integrations underneath the platform, and who uses AI every day to work faster and smarter than the rest. /p pThis is not a coding role. You won't be shipping production software. But you will need to be comfortable reading data, understanding how integrations and data flows work, spotting when something is off, and using AI tools to investigate, draft, and solve problems autonomously instead of escalating everything. /p h3What makes this role special? /h3 h3Role /h3 ul liUnderstand data architectures at a working level: data models, integrations, pipelines, and where things break. /li liDiagnose technical issues before escalating: data quality problems, wrong configurations, integration errors, mapping mistakes. /li liTranslate between three languages: product, data, and business. /li liUse AI as a daily multiplier: to analyze data, draft customer-facing content, build internal documentation, and accelerate troubleshooting. /li liWork side by side with both the customer (IT, Data, Sustainability teams) and our internal Product and Engineering teams. /li /ul h3Key Responsibilities /h3 pYou'll own a portfolio of customer accounts across their full lifecycle. Your goals will focus on these areas: /p h3Pre-onboarding and transition /h3 ul liReceive a complete handoff from Sales: customer motivations, pain points,



expectations, current data setup, and key stakeholders (including IT/Data profiles). /li liHold the first call within 48 hours post-signature to realign technical and business expectations, agree the implementation timeline, and assign responsibilities. /li /ul h3Onboarding (first 90 days) /h3 ul liExecute a structured implementation plan with clear milestones. /li liSupport the setup and validation of data integrations between customer systems and Dcycle. /li liReview data quality: identify inconsistencies, missing data, and mapping errors. /li liTrain the customer on the functional and technical skills needed to use Dcycle autonomously. /li liRun periodic checkpoints: progress, blockers, next steps. /li /ul h3Post-onboarding management /h3 ul liRun monthly strategic review meetings that include data quality and integration health, not just usage. /li liMonitor a technical health score: platform activity, pipeline errors, data completeness. /li liDiagnose technical issues and resolve the ones within your reach. Escalate the rest with clear context. /li liAnticipate technical risks before they impact the customer's business. /li liIdentify opportunities to optimize how the customer works with their data. /li /ul h3Product–data–business translation /h3 ul liTranslate business needs into technical requirements: which sources to connect, which data to clean, which metrics to calculate. /li liHelp customers structure and organize the data relevant to their reporting and operational goals. /li liExplain how the product's technical capabilities (automation, integrations, analytics) improve their processes. /li liConnect platform metrics to business KPIs. /li /ul h3Data understanding and analysis /h3 ul liInterpret dashboards, spot data anomalies, and propose solutions.Run basic queries or use AI tooling to interrogate data and answer customer questions quickly. /li liValidate that data and transformations produce the expected outcomes. /li liDetect first-level integration and pipeline issues,



and package them clearly for Product/Engineering when needed. /li /ul h3Cross-functional collaboration /h3 ul liBe the voice of the customer inside Dcycle, especially on technical topics. /li liDocument technical and functional feedback in the CRM so every team has access. /li liWork closely with the customer's IT/Data teams and with our Product/Engineering teams internally. /li liEscalate complex issues with detailed context and reproduction steps. /li liAlign internal teams (Sales, Product, Support, Marketing) around the customer's needs. /li /ul h3Growth and renewal /h3 ul liMeasure and communicate tangible ROI every quarter, data-backed. /li liIdentify growth opportunities (new modules, integrations, business areas, geographies). /li liOwn and drive renewal and expansion across your portfolio. /li liRun QBRs with both technical and business metrics. /li /ul h3Continuous improvement /h3 ul liContribute to creating and improving internal CS processes. /li liUse AI to build playbooks, templates, training content, and lightweight automations that scale the team. /li liProduce functional and technical content on Dcycle's software, integrations, and best practices. /li /ul h3Soft Skills /h3 h3We're Looking For People Who /h3 ul liCommunicate exceptionally well – express complex technical concepts clearly, listen actively, and navigate customer conversations with confidence and empathy. /li liSolve problems proactively – approach challenges with analytical thinking, creativity, and a strong bias toward action. /li liTake ownership and accountability – work autonomously, follow through on commitments, and own customer outcomes. /li liCultivate a strong growth mindset – welcome feedback, step outside your comfort zone, and consistently strive to improve. /li liKeep a great sense of humor – bring positivity, lighten challenging moments, and contribute to an enjoyable team culture. /li /ul h3Technical Skills /h3 h3Minimum Requirements /h3 ul liLanguages: Spanish and English at C1 level. German is a strong plus. /li li3-5 years in Customer Success, account management, technical consulting, implementation, or similar customer-facing roles within B2B SaaS. /li liComfort reading and interpreting data, and a working understanding of how integrations work (APIs, webhooks, connectors, data flows) at a conceptual level. No production coding required. /li /ul /p #J-18808-Ljbffr

📌 Technical Customer Success Specialist (Madrid)
🏢 Dcycle
📍 Madrid