NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.

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Key Responsibilities

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- Perform continuous monitoring using UN‑approved tools across:

- Network, servers, storage

- Satellite & RF infrastructure

- Security devices

- Public cloud (Azure, AWS)

- M365 and application platforms

- Handle event management and alarm triage

- Perform Tier‑1 troubleshooting following approved SOPs

- Escalate incidents to:

- Tier‑2 engineering teams

- External service providers (as required)

- Support incident, critical incident,



and security incident processes

- Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)

- Maintain accurate incident records in UN‑provided ITSM/CRM tools

- Contribute inputs for:

- Shift reports

- Incident and change reporting

- Ensure 15‑minute xqbhyrx shift handover overlap with incoming operators

Mandatory Skills & Qualifications

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- Minimum 1 year of relevant NCC / NOC / ICT operations experience

- ITIL v3 or ITIL 4 Foundation certification

- English proficiency: CEFR B2 or above

- Ability to work rotational 24×7 shifts on‑site

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📌 Network Operations Center Technician (Valencia)
🏢 BULLIT MANAGEMENT SERVICES
📍 Valencia