ppPosition Role Type: Unspecified. The position is for an experienced professional with in-depth knowledge and technical expertise to manage onsite operations for Collins Aerospace products and services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimise manpower and resources, respond to customer complaints, and escalates key issues to senior management. This role is an on‑site role and will be located with our Collins team in Madrid, Spain. /ph3Primary Responsibilities /h3ulliMaintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities. /liliMonitor and manage our sub‑contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations. /liliContact customers, collect feedback, and establish and maintain good relationships with customers. /liliRespond to customer complaints and carry out customer satisfaction investigations to ensure establishment of appropriate improvement plans. /liliCoordinate, prioritise and resolve issues encountered by the team. /liliOptimise the usage of manpower, standard time, equipment and energy of team. /liliEscalate key issues that will impact the business. /liliManage team according to established programs and objectives. /liliAssess product needs in accordance with customer specifications. /liliAct as local onsite Collins Aerospace representative to the customer's organisation. /liliManage Statement of Work to meet customer and contract requirements. /li /ulh3Qualifications Experience Requirements /h3ulliBachelor’s degree in computer science, engineering, MIS or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation.



/liliRelevant work experience must include people management of technical professionals with the ability to engage, motivate and lead, direct and review the work of team members in order to accomplish operational plans and results. /liliITIL Foundation certification; most preferably service operations certification is a plus. /liliExperience with supporting Cisco network devices in a live production environment. /liliWorking knowledge of Windows Server is a plus. /liliFamiliarity and experience dealing with and manoeuvring with the relevant Airport Operators in Spain. /liliBroad working knowledge of Special Airport Systems (SAS) including Airport operational systems, baggage reconciliation system and passenger processing systems. /liliProficiency in MS Office suite tools such as Outlook, PowerPoint, Word, Excel. /liliExcellent communication (written and verbal) in English and Spanish. /liliAbility to work effectively in a matrixed team environment locally and globally. /liliGood problem‑solving skills to source solutions to customer requirements or issues. /liliExcellent attention to detail and quality. /liliAbility to travel frequently across the country and occasionally internationally as may be required. /liliCandidate must be a Spanish national or already have the right to work and live in Spain. /li /ulh3What we can offer you /h3ulliCompetitive Salary /liliLife Assurance /liliAnnual Bonus /liliCorporate Pension Scheme /lili25 days holiday plus public holidays /liliAnd so much more /li /ulh3Equal Employment Opportunity /h3pRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. /ph3Privacy Policy and Terms /h3pPrivacy Policy and Terms: Click on this link to read the Policy and Terms /p /p #J-18808-Ljbffr

📌 Site Manager, IT Field Technician - Adolfo Suárez Madrid–Barajas Airport
🏢 Prattwhitney
📍 Madrid