ph3Support Professional with English and Italian or Spanish /h3pBarcelona, Spain /ph3Job Description /h3pAt Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products. /ph3Impact Purpose /h3pBe the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the integral market leader! /ppbLocation: /b We are looking for a Support Professional with English and Italian or Spanish, based in Barcelona (hybrid – late shift 10:00 to 19:00). /ph3Role Summary /h3pTechnical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset. /ph3What You Will Do: /h3ulliDeliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners. /liliAct as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions. /liliServe as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels. /liliAnalyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required. /liliCollaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels. /liliPerform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). /li /ulh3What You Bring to the Team: /h3ulliInformatic Support technical background, DevOps, Degree in Computer Science,



Computer Engineering, or FP on Informatic or Telecommunications. /liliAt least 4 years of work experience providing technical support for external clients. /liliPractical experience with Microsoft Windows operating systems and relevant technologies. /liliIP Network knowledge and troubleshooting experience. /liliStorage technologies knowledge (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach). /liliExperience providing multichannel support, confident in providing support over the phone, chat and web cases. /liliExcellent communication skills and fluency in written and verbal, bC level Italian or Spanish and English /b. /li /ulh3How You Will Make a Difference: /h3ulliIs confident of own capabilities and believes that persistence and hard work yield results. /liliIs open-minded shares information with others. /liliGives and receives constructive feedback to strive for continuous self-improvement. /liliCan constructively handle conflicts and can recover from dissatisfied customer situations. /li /ulh3About the Team: /h3pMilestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally. /ph3How We Support You: /h3ulliIndividual development plans aligned with your career goals /liliAccess to training, learning resources, and certifications /liliFlexible working arrangements /liliSupportive leadership and regular feedback /liliOpportunities for cross-functional and cross-regional collaboration /liliSocial activities and spaces to connect with colleagues /li /ulh3What We Offer: /h3ulliGym contribution /liliLuxury health and dental package /liliLife insurance /liliLearning and trainings plan /li /ul /p #J-18808-Ljbffr

📌 Support Professional with English and Italian or Spanish (Barcelona)
🏢 BriefCam
📍 Barcelona