David Kennedy Recruitment has partnered with a leading
BPO company that supports top tech brands in providing exceptional
customer care. We're looking for a German speaking Fraud Activity
Agent for their offices in Barcelona. Position: Fraud Activity
Agent Location: Barcelona, Spain Employment type: Full-time,
on-site Remuneration: Base salary + performance bonus. DUTIES AND
RESPONSIBILITIES: Investigate and verify suspicious or high-risk
activity using internal tools, guidelines, and established
processes Review and validate customer-provided documentation to
assess potential risks or fraudulent behavior Resolve cases
accurately and within defined timelines while ensuring compliance
with service-level standards Monitor pending cases, follow up on
outstanding documentation, and escalate when necessary Maintain
detailed and accurate records of investigations, actions, and
outcomes Communicate professionally and effectively in sensitive or
escalated situations Apply knowledge of risk indicators, fraud
patterns, and process insights to prevent and mitigate risk
Identify opportunities to improve workflows, share recommendations,
and support process enhancements Demonstrate sound judgment,
independence, and professionalism when handling high-impact cases
REQUIREMENTS: Fluent in German (C1), with proficiency in writing
and written.



As well as proficiency in English (at least B2).
Strong analytical, problem-solving, and critical thinking skills
Prior experience in fraud prevention, risk management, or
back-office support (minimum 6 months preferred) Proven ability to
meet or exceed performance targets and maintain professional
standards High level of integrity, reliability, and accountability
in all tasks Strong interpersonal skills, including active
listening, empathy, and adaptability Experience handling complex or
escalated cases with professionalism Proficiency with research and
support tools (knowledge bases, search engines, CRMs, shipment
tracking systems, etc.) Familiarity with operating systems (iOS,
Android, Windows) and ability to explain them clearly Attention to
detail, accuracy, and autonomy in daily work Ability to perform
under pressure, make well-reasoned decisions, and apply root-cause
analysis Willingness to share best practices, contribute to team
improvements, and continuously learn Dependable, punctual, and
committed to maintaining a positive and professional work ethic
BENEFITS: Attractive remuneration with capped sales bonuses.
Private healthcare coverage. Relocation assistance. Fully paid
training on company processes, tools, and products. Modern office
facilities in a convenient central location.

📌 Fraud Activity Agent (German) (Cataluña)
🏢 David Kennedy Recruitment
📍 Cataluña