ppIn this role you will lead Hexagon Manufacturing Intelligence's Customer Engagement Applications function, consisting of approximately 38 internal and external team members responsible for commercial applications and customer-facing digital platforms. This is a critical leadership role within MI's IT Modernisation Programme, supporting the implementation of the new Hexagon Way operating model and driving closer collaboration between IT and the business. The Customer Engagement technology landscape—including Salesforce, CPQ, Service applications, Customer Portals and customer‑facing websites—is fundamental to enabling commercial growth, delivering exceptional customer experiences, and supporting Hexagon's digital transformation. This role combines strategic leadership, technology portfolio ownership, business partnership and operational excellence. /p h3bJob Responsibilities /b /h3 ul liDefine and execute the long‑term strategy and roadmap for Customer Engagement Applications in partnership with divisional business leaders and IT stakeholders. /li liLead, coach and develop a high‑performing team of approximately 38 internal employees and external partners, creating a culture of accountability, collaboration and continuous improvement. /li liDrive the implementation of the Hexagon Way operating model across the Customer Engagement Applications function, ensuring governance, delivery processes and collaboration models align with the new divisional structure. /li liBuild strong relationships across Sales, Marketing, Customer Service and other commercial functions to understand business priorities and translate them into technology solutions. /li /ul pOwn the complete lifecycle of Hexagon Manufacturing Intelligence's Customer Engagement technology portfolio, including: /p ul liCPQ platforms /li liService applications /li liCustomer Portals /li liCustomer‑facing websites /li /ul pResponsibilities include: /p ul liManaging business demand and prioritisation /li liDeveloping strategic technology roadmaps /li liOverseeing application lifecycle management /li liEnsuring application performance,



stability and continuous improvement /li liManaging production support and operational excellence /li liDriving platform adoption and business value /li /ul pbDelivery Transformation /b /p ul liLead the delivery of Customer Engagement projects and programmes, ensuring initiatives are delivered on time, within budget and to the highest quality standards. /li liCoordinate cross‑functional teams, external vendors and business stakeholders to deliver end‑to‑end customer processes across lead‑to‑order, customer service and support. /li liTranslate business requirements into scalable enterprise solutions that improve customer acquisition, retention and satisfaction. /li liDrive continuous improvement across platforms, processes, security and service quality. /li liSupport release management, issue resolution and production support activities. /li liEnsure appropriate technical and functional documentation is maintained. /li liOwn relationships with Customer Engagement technology vendors and implementation partners. /li liManage vendor performance, commercial agreements and contractual obligations. /li liCollaborate closely with enterprise architecture, infrastructure, security and other IT teams to ensure alignment with enterprise standards. /li liProvide regular reporting on portfolio performance, delivery progress, risks and business outcomes to senior IT and business leadership. /li liEnsure effective governance across the Customer Engagement Applications portfolio. /li liSupport IT risk management, compliance and security initiatives. /li liPromote structured change management and adoption across the business. /li liChampion Agile, DevOps and modern delivery practices to improve speed, quality and customer value.



/li /ul h3bQualifications /b /h3 pbRequired Qualifications /b /p ul liBachelor's or Master's degree in Information Technology, Computer Science, Business Administration, Marketing or a related discipline. /li liSignificant experience within commercial technology domains such as Sales, Marketing, Customer Service or CRM. /li liProven experience leading, delivering, managing or architecting enterprise solutions on Salesforce or comparable CRM platforms. /li liDemonstrated success leading technology teams and managing complex stakeholder environments. /li liStrong commercial acumen with the ability to align technology investments with business strategy. /li liExcellent communication, influencing and problem‑solving skills. /li liExperience working with Agile delivery methodologies and DevOps practices. /li /ul pbPreferred Qualifications /b /p ul liExperience leading hybrid teams of internal employees, contractors and external delivery partners. /li liPrevious experience leading teams through business or IT transformation programmes. /li liExperience managing enterprise Customer Engagement platforms including Salesforce, CPQ, Service applications and customer portals. /li liSalesforce certifications (Administrator, Sales Cloud Consultant or equivalent). /li liITIL and/or TOGAF certifications. /li liProject and Agile certifications such as PMP, PRINCE2, SAFe or Scrum. /li /ul h3bWhy Join Hexagon? /b /h3 pAt Hexagon, we are transforming manufacturing through data, software and digital innovation. Our Customer Engagement Applications enable thousands of customers and employees worldwide to connect, collaborate and deliver outstanding customer experiences. /p pThis is an opportunity to shape the future of our commercial technology landscape, lead a talented international team and play a key role in one of Hexagon Manufacturing Intelligence's most important IT transformation programmes. /p pLocation: Barcelona, B, ESP, 08290 | Cobham, GBR, KT11 1HY /p pJob Title: Customer Engagement Delivery Lead /p pJob Function: IT /p pWorkplace Type: Hybrid /p pReq ID: 2996 /p /p #J-18808-Ljbffr

📌 Customer Engagement Delivery Lead (Bellprat)
🏢 Hexagon
📍 Bellprat