ph3Operational Account Service Manager /h3 pEurovision Services is seeking a highly motivated Professional to become part of our Operations Team in Madrid, Spain. /p h3About the ES Operations Team /h3 pThe Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line. /p h3Main Responsibilities of this Position /h3 h3Account Management /h3 ul liAct as the main point of contact for key customer accounts on all operational matters /li liEnsure outstanding service delivery by understanding customer needs and expectations /li liGuarantee the fulfilment of all account‑related deliverables /li liProvide clear, consistent communication with both internal and external stakeholders /li liCollaborate closely with the Network Manager to prepare projects and allocate technical resources /li liCoordinate with relevant Operations teams for smooth service delivery /li liTake on a project manager role when required by specific events /li liInitiate account‑related projects and hand them over to the PMO when applicable /li liTrack and report account costs /li /ul h3Service Management /h3 ul liApply project management principles to set up and deliver assigned projects /li liValidate project team resources in coordination with the Head of Service Management when needed /li liMonitor and report project costs as part of the project team /li liStructure and distribute project/event information clearly for internal use (handover documentation) /li liCollect and coordinate all necessary project inputs (Rate Card, Rights Management, contacts, etc.) /li liPrepare and share Program Offers with ES clients and manage bookings /li liDefine technical requirements for events and transmissions /li liIn some cases,



plan and oversee the setup of international distribution networks /li liCollaborate with PMO to validate and prepare Major Events /li liSupport the Network Manager with future planning, resource optimization, and network occupancy /li liPlan transmissions by: ul liAssessing customer requests /li liReviewing network usage and capacity /li liProcuring additional resources if needed /li liEnsuring efficient allocation of internal resources /li /ul /li liTrack and report event‑related costs for each account /li liWork closely with subsidiary offices for seamless coordination /li liMonitor supplier performance and report feedback to Procurement /li liEnsure service delivery aligns with customer and supplier contracts /li liCollaborate with Marketing for product feedback, new product insights, and related communications /li liDepending on experience, take on adaptable roles as required by specific projects /li /ul pstrongPlease note that this role works on morning and afternoon shifts, extending throughout the weekends depending on events needs. /strong /p h3Your Knowledge and Skills /h3 ul liRelevant experience in the broadcast field, with a proven track record managing complex broadcast operations /li liEffective planning, coordination, and delivery of complex service and project initiatives /li liStrong client relationship management, focused on high service quality and customer satisfaction /li liProven ability to manage and control budgets, with solid financial reporting skills /li liUnderstanding of technical requirements for broadcast transmissions and live events /li liEfficient planning and allocation of internal and external resources /li liOversight of supplier performance and service contract management /li liProficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms) /li liExcellent customer service orientation /li liHighly organized, self‑driven, and adaptable, able to work independently with minimal supervision /li liStrong communication and interpersonal skills,



effective in cross‑functional and remote teams /li liFluent in English /li liKnowledge of French or Spanish is a plus /li /ul h3Why Join Us? /h3 pBecoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters. You will join an innovative, fast‑paced company at the forefront of the broadcasting industry, combining cutting‑edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results. /p ul liHybrid working week /li li28 working days of paid vacation per year /li liPrivate health insurance /li liCompany pension fund /li liMeal vouchers /li liPublic transport allowance /li liParking /li /ul h3About Eurovision Services /h3 pWith over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms. /p pThis is why we are the first‑choice media services provider for event organisers, media organisations and sports federations when they are looking for adaptable, end‑to‑end solutions to produce, distribute and personalise content for their audiences. /p pWe are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at /p p* At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences. /p p* Please note: If you apply for this position, you may receive a call from a Spanish phone number as part of the recruitment process. /p /p #J-18808-Ljbffr

📌 Operational Account & Service Manager (Madrid)
🏢 Eurovision Services
📍 Madrid