ph3Overview /h3 pbHead of International Reservations Tour Operator Relations /b (Zanzibar Vietnam Portfolio) /p pWe are looking for a commercially driven Head of International Reservations Tour Operator Relations to lead and scale our global reservations strategy with a strong focus on tour operators, DMCs, and B2B distribution across Zanzibar and Vietnam. /p pThis role sits at the intersection of Reservations, Revenue Management, and Sales, ensuring optimal conversion, efficient operations, and strategic alignment with key international partners. /p pThe position requires a deep understanding of group dynamics, allotments, series business, and contracting, as well as the ability to maximize profitability across different source markets. /p h3Key Responsibilities /h3 pbTour Operator B2B Strategy /b /p ul liManage and optimize relationships with international btour operators, DMCs, and wholesalers /b /li libOversee contracting conditions: NET rates (STO), release periods, allotments, overrides, and group conditions /b /li libControl and optimize series and group bookings /b, ensuring correct allocation and avoiding displacement of higher-yield segments /li liIdentify opportunities to grow strategic markets (Europe, Middle East, emerging markets) /li /ul pbReservations Conversion /b /p ul liLead the international reservations team handling bB2B and B2C bookings /b across all properties /li liEnsure fast and accurate handling of bgroup requests, rooming lists, amendments, and special conditions /b /li libOptimize conversion of inquiries from tour operators and agents /b /li libImplement structured workflows for pre-invoicing, deposits,



and payment follow-up /b /li /ul pbRevenue Inventory Coordination /b /p ul liAlign closely with Revenue Management to control binventory allocation between FIT, groups, and series /b /li libMonitor booking pace, pickup, and demand by market /b /li libEnsure correct application of pricing strategies per segment and seasonality /b /li libSupport ADR growth while maintaining occupancy targets /b /li /ul pbOperational Excellence /b /p ul liStandardize SOPs across Zanzibar and Vietnam /li liEnsure correct handling of bvirtual cards, bank transfers, and multi-currency payments /b /li libCoordinate with operations for smooth group arrivals and special requests /b /li libMaintain high service standards across all reservation touchpoints /b /li /ul h3Key Qualifications /h3 ul liStrong experience in btour operator contracting and B2B reservations /b within hospitality /li liProven background managing bgroups, series, and allotments /b /li libDeep understanding of international markets and distribution structures /b /li libHigh analytical and commercial mindset (ADR, occupancy, segmentation, displacement) /b /li libExperience in multi-property or multi-destination environments /b /li libFluent in English (Spanish or French is a plus) /b /li /ul h3What We Offer /h3 ul liLeadership role across a bgrowing international hospitality portfolio (Zanzibar Vietnam) /b /li libDirect impact on integral distribution and revenue performance /b /li libOpportunity to shape B2B strategy in high-growth destinations /b /li libDynamic and entrepreneurial environment with expansion plans /b /li /ul /p #J-18808-Ljbffr

📌 Head of International Reservations & Tour Operator Relations (Barcelona)
🏢 Cristal Resort Zanzibar
📍 Barcelona