ph3Job Summary /h3pDo you speak Dutch and English? Are you passionate about being on the front line of customer service, answering customer inquiries? We are looking for Customer Advisors to join our Customer Service Department. /ph3Responsibilities /h3pAs a Customer Advisor, you will be the first point of contact for our customers, communicating via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions. You will provide proactive advice and assist customers across Europe in creating the perfect ambiance in their homes, leveraging technical knowledge of our lighting products. /ph3Qualifications /h3ulliCommunicative with smooth conversations /liliPrior customer service experience /liliProficient with systems (preferably Salesforce) and multitasking /liliFluent in Dutch and English /liliAdditional language fluency is a plus /liliStrong stress tolerance and composure under pressure /liliPatient, good listener,



and commercial insight /liliResiding in Barcelona and able to work in the office at least 60% of contract hours /liliSpanish Social Security Number or NIE /li /ulh3Benefits /h3ulliBase salary of EUR 20,500 per year gross (fulltime, 40h/week) /liliLanguage bonus per foreign language /lili26 working days for vacation /lili60% working in office, 40% remote /liliOption to work fully remote after 6 months /liliFully equipped home office after 6 months /liliTransportation or restaurant allowance after 6 months /liliPrivate health insurance fully covered after 6 months /liliEmployee discount on ambient lighting products /li /ulh3Working Schedule /h3pFulltime employment, 40 hours per week, 5 days of 8 hours, Monday to Saturday, 08:00-17:00 or 09:00-18:00, with a free hour. Working on Saturdays, Sundays, or national holidays may be required on a voluntary basis with allowance or extra free days. /p /p #J-18808-Ljbffr

📌 Customer Advisor Dutch (Barcelona)
🏢 Lampenlicht
📍 Barcelona