ppStep into an engaging and supportive environment where your career can truly thrive. At bConcentrix /b, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work. /ppAs a bTeam Leader /b on our team you will: /pulliEnsure delivery of services meets contractual KPIs, quality standards, and financial targets /liliHandle escalated customer issues and provide subject matter expertise /liliMonitor attendance, work performance, and compliance with policies and legal requirements /liliAnalyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies /liliImplement corrective actions for performance issues, up to and including termination /liliCommunicate expectations, updates, and process changes effectively to staff /liliManage shift-wide projects to improve productivity, quality, and service processes /liliCollaborate with clients to align on strategy, KPI performance, and service delivery /li /ulh3Concentrix if a great match for you if you have: /h3ulliBilingual or proficient level of French and advanced level of English /liliPrevious management experience in a contact center environment /liliStrong communication skills, both written and verbal /liliDemonstrated ability to lead team in multi-tasking,



prioritization, and meeting timelines on deliverables /liliWork well under pressure and follow through on items to completion /liliStrong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential /li /ulh3What’s in It for You /h3ulliFull time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00 /liliSalary range between 26,000 - 30,000 euros gross/year /liliExcellent office location in Benalmadena /liliWellness programs and initiatives /liliAccess to training and development programs. /liliOpportunities for career advancement. /liliReferral bonus when recommending a friend who joins Concentrix. /liliDiverse and inclusive workplace culture. /liliRecognition programs to celebrate employee achievements. Opportunities to participate in volunteer and community service projects /li /ulpConcentrix is an equal opportunity employer /ppWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p /p #J-18808-Ljbffr

📌 Team Leader (French - speaking) - On-site (Benalmádena)
🏢 Concentrix
📍 Benalmádena