pul /brliRespond to customer queries via email and phone in a timely and knowledgeable manner /li /brliTroubleshoot and resolve issues while providing accurate information and following up as needed /li /brliDocument interactions and escalat* complex cases to the appropriate teams /li /brliOwnership of incoming requests from customers, including the creation of tickets for the internal organization /li /brliOwnership for tracking-to-resolution of recorded incidents or bugs /li /brliAnswering and handling customer inquiries for our customers in Europe /li /brliInternally, you're the first point of contact for knowledge on the operational use of our software /li /br /ul /brh3Requirements /h3 /brul /brliBackground in finance and or accounting is a strong plus /li /brliOperational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus /li /brliAbility to handle a variety of tasks at a high frequency /li /brliStructured and detail oriented approach to work /li /brliFluency in English and Spanish,



additional languages are a plus /li /br /ul /brh3Core Competencies /h3 /brpDemonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and Spanish to support diverse clientele. /p /brh3Highest-signal resume keywords /h3 /brul /brliCustomer Service /li /brliIssue Resolution /li /brliTicket Creation /li /brliFluency in English and Spanish /li /brliOperational Experience /li /br /ul /brh3ATS Optimization Keywords /h3 /brh3Soft Skills /h3 /brul /brliDetail Oriented /li /brliStructured Approach /li /brliMultitasking Ability /li /br /ul /brh3Industry Keywords /h3 /brul /brliFinance /li /brliAccounting /li /brliCustomer Inquiries /li /brliOperational Use of Software /li /br /ul /p #J-18808-Ljbffr

📌 Customer Care Specialist – Spanish Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona