ppbSalary: /b £25,583 to £25,989br/bWorking Arrangements: /b FullTimebr/bHours of Work: /b 37 hoursbr/bStatus of Employment: /b Fixed Term -This is a fixed-term maternity cover role for upto 12 months; however, the contract may end earlier if the substantivepostholder returns to work before the end of the fixed-term period. /p pAt Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. /p pManaging around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put theCustomer first, have aCan doattitude to make change happen, and stayCuriousto make sure we get things right. /p pWe’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. /p h3The Income Assistant role:



/h3 pWe have an exciting opportunity to join our Income team as an Income Assistant! /p pThe Income Assistant role will deliver a high-quality debit management and rentarrears recovery service in accordance with the organisations policies andprocedures whilstproviding a responsive income managementinformation and advisory service that is accurate and supportive to customerneeds and aids the sustainment of tenancies. /p h3Key duties and responsibilities of our Income Assistant: /h3 ul liLiaise with and assist front line services withcustomer enquiries on rental matters. /li liAdvise and support internal services on rentalissues in order to provide an effective customer and estate management service. /li liProvide a responsive service to customers’enquiries/concerns on rental issues. /li liUpdate the housing management IT system bysetting up rent and sundry accounts within appropriate timescales to ensurepayments can be processed to the account and the organisation’s income streamis maintained. /li liDetermine and process the customers’ preferredpayment option including the calculation / amendment of direct debits /standing order. /li liInvestigate credits and transfers on accountsand arrange prompt repayment where appropriate. /li /ul h3What we’re looking for in our Income Assistant: /h3 ul li4 GCSEs Grade 4 or above (A-C Grade) orequivalent qualification ORability to demonstrate relevant experience. /li liDemonstrate a positive, adaptable approach to team working,



be self-motivated and responsive to change. /li liExperience of workingin a Housing/Finance environment involving the recovery of income andmaintaining accurate records. /li liExperience in interviewing and negotiating agreements/actions with customers. /li liExperience of workingwith software applications including Microsoft Office and bespoke databases. /li liAbilityto organise and prioritise own workload with minimum supervision. /li /ul h3What you might be asking is, why work for us? /h3 pWe are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: /p ul liAgile Working Package /li liExcellent Pension Scheme /li liDiscounted Gym Membership /li liFantastic Training and Development Opportunities /li /ul pShortlisting is due to take place 5 August 2026 and interview dates are due to take place on week commencing 13 August 2026. Please note these dates are subject to change. /p h3Further Information /h3 pFor an informal discussion about this role, please contact Sarah Beer, Income Team Leader on . /p pWe conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. /p pThis post requires a Basic Criminal Record Check.br/Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. /p /p #J-18808-Ljbffr

📌 Income Assistant (Álava)
🏢 Berneslai Homes
📍 Álava