pstrongNeotalent Conclusion /strong is one of the leading Iberian specialists in Information Technology and Engineering talent acquisition and management. As part of the Dutch strongConclusion /strong group, an ecosystem of 25 companies and 3,600 employees, we focus on increasing our clients’ technological capabilities and accelerating their digital transformation. /ppAt strongNeotalent Conclusion /strong, we are talent specialists. We attract the best professionals and combine them with the most ambitious projects at the right time. Our success is built on investing in innovation, a results-oriented mindset, and, above all, ensuring that our people have rewarding and fulfilling careers. /ppWith more than 25 years of experience, strongNeotalent Conclusion /strong has offices in Madrid, Lisbon, and Porto. Our company is made up of a team of more than 850 professionals across different areas of expertise. /ppemNeotalent, the responsive people. /em /ppMore information at Neotalent Conclusion and Career Opportunities. /ppWe are looking for an strongL2 Platform Operations Engineer – MuleSoft (Europe Shift) /strong to join our teams and work with a leading international client, supporting business-critical MuleSoft platform operations in a global multi-cloud environment. /ppstrongWhat will your responsibilities be? /strong /pulliGovern and oversee L2 operational activities during the Europe shift to ensure service continuity and SLA compliance. /liliInvestigate, troubleshoot, and resolve incidents within agreed SLA timelines. /liliPerform platform analysis and operational troubleshooting activities. /liliAnalyze logs and identify the root cause of operational issues. /liliEscalate complex issues to senior engineers when required.



/liliSupport daily operational activities and service requests. /liliAssist with deployment, release, and change implementation activities. /liliExecute operational procedures, runbooks, and recovery actions. /liliDocument incidents, resolutions, and known workarounds. /liliMaintain and update knowledge base articles and operational documentation. /liliIdentify recurring issues and recommend service improvements. /liliAssist with root cause analysis (RCA) activities. /liliDevelop and maintain simple automation scripts for repetitive operational tasks. /liliTrack assigned actions through to completion and closure. /liliDrive production support meetings and operational reviews. /liliSupport Flex Gateway platform setup and operations. /liliParticipate in on-call activities and major incident resolution when required. /li /ulpstrongWhat profile are we looking for? /strong /pulliAcademic background in Computer Science, Information Technology, Engineering, or a related field. /lili3 to 5 years of experience in MuleSoft platform management and operations (not API development). /liliHands-on experience with MuleSoft Omni Gateway / Flex Gateway. /liliStrong experience with Terraform. /liliSolid expertise in OpenShift. /liliExperience working with GitHub. /liliBasic knowledge of AWS. /liliBasic knowledge of Azure.



/liliStrong expertise in Authentication and Authorization mechanisms, including OAuth and OpenID standards. /liliKnowledge of API security standards and their implementation. /liliGood understanding of ITIL processes and service management practices. /liliExperience with Argo CI/CD. /liliExperience working with internal teams and external providers in international and cross-functional environments. /liliAvailability to support occasional out-of-hours operational activities. /liliAvailability for short-term travel or relocation when required. /li /ulpstrongNice to Have /strong /pulliAdditional experience with MuleSoft Flex Gateway. /liliKnowledge of XML, XSD, WSDL, WS-*, Java, and JSON. /liliBasic networking knowledge including Virtual IPs, Firewalls, and Load Balancers. /liliUser-level experience with SoapUI and Postman. /liliExperience with ServiceNow. /liliLinux administration knowledge. /liliWork as a Neotalent Conclusion consultant dedicated exclusively to a strategic international client. /liliHybrid working model: minimum 3 days per week onsite and 2 days remote. /liliAccess to continuous learning, training programs, and certifications. /liliOpportunity to work within a highly collaborative international environment. /liliExposure to cutting-edge cloud technologies across AWS, Azure, and OpenShift. /liliInvolvement in mission-critical platform operations and continuous improvement initiatives. /liliCareer development opportunities within a growing international organization. /liliEnjoy a versátil compensation plan including meal vouchers, transportation allowance, training benefits, private health insurance, and childcare support. /li /ul #J-18808-Ljbffr

📌 MuleSoft Platform Operations Engineer (Madrid)
🏢 Neotalent Conclusion
📍 Madrid