ppSchwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data AI, Communication, and Workspace. /p pJoin us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision‑making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group. /p h3Your Tasks /h3 ul liSparring Partner: Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni‑Channel, and AI support (Einstein, Cognigy). /li liBusiness-IT Interface: Act as the bridge between the business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions. /li liContinuous Improvement: Identify potential system enhancements, drive them within the team, and help prioritize the roadmap to avoid technical ballast. /li liForesightful Customization: Build and maintain solutions that work seamlessly across 30 centers, juggling complex permission models, layouts, and automated workflows. /li liRelease DevOps Management: Familiar with DevOps practices, you guide new features through the deployment lifecycle—from initial workshops and sandbox environments to CI/CD pipelines and organization‑wide go‑live. /li liSystem Control Monitoring:



Control and plan system processing from a business perspective, overseeing processes from operational planning to event handling and escalation. /li liTest Activities: Develop and execute test plans in close collaboration with other teams to ensure high‑quality deployments. /li liFunctional Support: Provide high‑quality support to users regarding functional questions, business processes, and system status. /li liProblem Incident Management: Identify recurring incidents to proactively resolve root causes, and notify users promptly about critical system issues or procedural changes following ITIL guidelines. /li liKnowledge Sharing: Lead operational knowledge management by providing training to end‑users, collaborators, and business stakeholders. /li /ul h3Your Profile /h3 ul liExperience Expertise: Proven professional experience managing complex, heavily customized Salesforce Service Cloud environments (ideally within a service/customer support context). You understand that our customer service is not your standard call center—with over 30 locations and a highly motivated business department, we are bursting with ideas. /li liThe Mission Partnership: You act as the linchpin of our Salesforce Service Cloud. You listen, advise our diverse business units as an equal partner, and translate complex business challenges into elegant, scalable Salesforce solutions.



You are the guide who ensures that despite maximum individualization and customization, we never lose sight of the big picture. /li liTechnical Skills (Apex, Java, SQL): Highly proficient in declarative development (Flows are your tool of choice), but you also possess a strong technical understanding of code, knowing when Apex or LWC is required. Hands‑on knowledge or familiarity with Java and SQL is highly valued. /li liDevOps Release Frameworks: Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment. /li liAnalytics Quality Tools: Knowledge of Analytics platforms (e.g., CRM Analytics / Tableau) or QA/Performance tools like Leaptree is a distinct plus. /li liConsulting Analytical Skillset: Strong analytical thinking, interconnected mindset, and an affinity for process optimization. You know how to say "no" constructively by presenting better alternatives. /li liAutonomy Drive: Highly autonomous and self‑driven in your daily work. You are results‑oriented, versátil, resourceful, and demonstrate a strong "can‑do" attitude. /li liStructure Collaboration: Ability to keep a clear head and maintain excellent documentation while managing 30+ different stakeholders across our various locations in an international team environment. /li liEducation Languages: Desired University degree in IT or a related field. Fluent in English; German language skills are a distinct plus. /li liCertifications: Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I certifications are a big plus, but not a dealbreaker if you have equivalent hands‑on experience. /li /ul /p #J-18808-Ljbffr

📌 Salesforce Service Cloud Consultant / Business Analyst (m/f/d) (Barcelona)
🏢 Schwarz Digits
📍 Barcelona