ppRole Title: Surety Underwriting Support Team Lead /p pDepartment: Surety /p pLocation: EMEA - Surety Offices /p pType: Permanent /p h3About the Role: /h3 pSupervises Surety Underwriting Support staff to ensure a balanced, profitable and quality book of business. Collaborates with management to develop and monitor operating and quality standards for unit. Responsible for coordinating and administering support functions within an assigned office(s). Maintains compliance with regulatory requirements as well as internal policies. Supervises staff and collaborates with management on hiring, training/development and evaluation/adjustment of performance. Ensures Underwriting Assistant staff develops and maintains business relationships with Surety underwriting, internal service partners, and external clients. /p h3About the Department Team: /h3 pThe Surety Underwriting Support organization is responsible for the strategic leadership, governance, and execution of underwriting support operations across the Surety business. The team drives operational excellence through standardization, workforce development, quality management, process optimization, and technology enablement. As a key component of the Surety Office of Operations, the organization collaborates across underwriting, operations, compliance, and technology functions to enhance customer experience, improve productivity, mitigate risk, and support profitable growth globally. /p h3Key Responsibilities: /h3 ul liSupervise, develop, and coach a team of Underwriting Assistants responsible for bond processing, global bond registration, contract bond requests, and administrative support functions. /li liManage workflow distribution, work prioritization, productivity, and performance to ensure timely and accurate completion of operational activities. /li liMonitor operational,



quality, and performance standards while supporting internal and external customer service objectives and reporting requirements. /li liEnsure adherence to established processes, procedures, policies, and quality standards while identifying and implementing opportunities for process improvement and workflow efficiency. /li liPerform and oversee bond processing transactions, reconciliation activities, and issue resolution to maintain operational accuracy and compliance. /li liPartner with leadership and stakeholders to support training, system utilization, operational consistency, and continuous improvement initiatives. /li liMonitor producer premium receivables, collaborate with agents and brokers as needed, and elevate collection concerns in accordance with company guidelines. /li liSupport talent management activities, including hiring, onboarding, coaching, employee development, performance evaluations, and career growth planning. /li liPrepare, analyze, and distribute operational reports, performance metrics, compliance reporting, and management information to support business decision-making. /li liLead or participate in special projects, operational initiatives, and business improvement efforts that enhance service, efficiency, and organizational effectiveness. /li /ul h3Skills and Experience: /h3 ul liBachelor's degree or equivalent combination of education and experience preferred.



/li liExperience managing administrative or operational support teams, with progressive growth and experience within Surety preferred. /li liDemonstrated ability to lead, develop, and evaluate high-performing teams, including employees located across multiple offices or regions. /li liStrong verbal and written communication skills with the ability to clearly convey information, influence stakeholders, and build effective working relationships. /li liAbility to work independently, exercise sound judgment, and effectively manage multiple priorities in a fast-paced environment. /li liAdvanced knowledge of interpreting and applying policies, procedures, and operational guidelines. /li liProven analytical, organizational, and problem-solving skills with a focus on driving results and continuous improvement. /li liStrong leadership, coaching, and employee development capabilities. /li liWillingness and ability to travel up to 5% as business needs require. /li liFluent in English and local language /li /ul h3About Liberty Mutual Surety /h3 pLiberty Mutual Integral Surety, a business unit of Liberty Mutual Insurance, is the #1 Surety in the United States and the largest globally. Conducting business worldwide through Liberty-owned subsidiaries and fronting relationships, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Global Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 18 countries. /p /p #J-18808-Ljbffr

📌 Surety Underwriting Support Team Lead (Madrid)
🏢 Liberty Mutual Surety
📍 Madrid