ph3About Refinery89 /h3 pRefinery89 is a Dutch AdTech company headquartered in Madrid, working with premium publishers worldwide to optimize programmatic advertising performance. Through advanced, data‑driven technology, Refinery89 helps publishers increase revenue, improve efficiency, and gain greater transparency across their monetization stack. /p h3Location /h3 pSpain (Onsite) /p h3Team /h3 pPublisher Success /p h3About The Role /h3 pAs an Account Manager – Publishers (Spain), you will manage and grow relationships with premium Spanish‑speaking publishers, acting as their main point of contact and trusted advisor. Your focus is to ensure strong performance, high satisfaction, and long‑term retention by combining relationship management, performance optimization, and proactive support. /p pYou will work closely with internal teams—including Publisher Sales, Technical Account Managers, AdTech, Product, and Finance—to deliver measurable outcomes while maintaining a consistently high‑quality publisher experience. /p h3Key Responsibilities /h3 ul liAccount Ownership Growth ul liManage and grow relationships with premium publisher accounts in Spain via email, WhatsApp, and calls. /li liAct as the primary point of contact, ensuring clarity, trust, and continuity. /li /ul /li liPerformance Management ul liMonitor, analyze, and interpret performance metrics to proactively identify optimization and growth opportunities. /li liTranslate performance data into clear, actionable insights and recommendations. /li /ul /li liIssue Resolution Support ul liTake full ownership of publisher issues end‑to‑end. /li liCoordinate internally with relevant teams while remaining accountable for resolution and communication. /li /ul /li liStrategic Advisory ul liDevelop a strong understanding of the publisher monetization ecosystem and platform technology. /li liIdentify upsell and expansion opportunities aligned with publisher performance and needs. /li liAct as a trusted advisor by providing data‑driven guidance and strategic recommendations.



/li /ul /li liInternal Collaboration ul liShare publisher feedback and market insights with internal teams to improve products, workflows, and execution. /li liWork cross‑functionally to support initiatives that drive publisher success. /li /ul /li liRelationship Cadence Communication ul liConduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) with key partners. /li liMaintain high standards of communication, including fast response times, proactive updates, and clear closure of all issues. /li /ul /li /ul h3Publisher Success Standards /h3 ul liAcknowledge messages or tickets as soon as possible. /li liOwn issues end‑to‑end and escalate internally when required. /li liProactively update publishers before they follow up. /li liCommunicate clearly, empathetically, and transparently. /li liAlways close the loop once issues are resolved. /li /ul h3Must‑have Skills Experience /h3 ul liNative or fluent Spanish, with medium to high proficiency in English. /li li2–3 years of experience in AdTech, digital advertising, or publishing. /li liMinimum 1 year of hands‑on experience setting up campaigns in ad servers (e.g. Google Ad Manager). /li liStrong relationship management skills with senior stakeholders. /li liAbility to explain technical concepts in a simple, actionable way. /li liData‑driven mindset with experience using dashboards and performance reports. /li liHighly organized, detail‑oriented, and proactive. /li liComfortable working in a fast‑paced, evolving environment. /li /ul h3Preferred Background /h3 ul liExperience working directly with publishers or monetization platforms. /li liAdTech background is a strong plus. /li /ul h3Interview Process /h3 ul liInitial screening – Introductory call with a recruiter. /li liFirst interview – Video call with members of the Publisher Success team. /li liSecond interview – Video call with the Hiring Manager and/or senior stakeholders. /li liFinal interview – In‑person meeting with the Hiring Manager and key team members. /li /ul h3Employment Details /h3 ul liPermanent /li liFull time /li liMadrid, Madrid, Spain /li /ul /p #J-18808-Ljbffr

📌 Account Manager (Spain) (Madrid)
🏢 Refinery89
📍 Madrid