ppbAbout the GAC /b /p pGAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business. /p pGuangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, .SH, 02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate General 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations. /p h3After‑Sales Service Manager – South EU /h3 pWe are currently looking for bAfter‑Sales Service Manager of South EU /b, the details Job responsibilities as below: /p h3Who You Are /h3 pYou are a hands‑on and results‑oriented professional with a background in Business, Engineering, or a related field. You thrive in building and nurturing strong partner networks and are motivated by driving service excellence and customer satisfaction. A proactive problem‑solver, you are skilled at using data to guide decisions and improve processes. Your excellent communication skills and cultural fluency allow you to collaborate effectively and build trust in a diverse, international environment. /p h3Key Responsibilities /h3 ol liBuild and Develop the Service Network: ul liEstablish and strengthen our network of service partners.



Provide support for follow‑up of warranty, parts, and service operations. /li liBuilding their capabilities in technical support, spare parts, and warranty processes to ensure exceptional customer service. /li /ul /li liDrive Service Excellence and Standards: ul liCoach and train our service partners to implement and adhere to our global service standards. /li liConduct on‑site audits to foster a culture of continuous improvement. /li /ul /li liLead Warranty and Quality Management: pTake ownership of the warranty process, ensuring efficient claims approval and using warranty data to proactively address quality improvements and parts supply. /p /li liManage Customer Relationships and Resolve Escalations: ul liAct as the primary point of contact for resolving complex customer complaints. /li liCoordinating resources to find effective solutions and protect our brand reputation. /li /ul /li liImplement Strategic Service Initiatives: ul liDevelop and roll out engaging service campaigns and training programs based on market needs. /li liEnhancing customer loyalty throughout the vehicle lifecycle. /li /ul /li /ol h3What You Bring /h3 ul libMinimum 5 years /b of working experience in automotive industry or mobility services. /li liStrong analytical and communication skills. /li liCustomer‑oriented mindset Results oriented. /li liExcellent teamwork, communication and interpersonal skills. /li liAble to prioritize and work proactively with efficient time management skills. /li liGreat negotiation skills. /li liExcellent English one of European language skills (Spanish, Italian, Greek, Portuguese and German etc.) or Chinese is a plus. /li liThorough knowledge of commercial management software and digital tools. /li /ul h3What We Offer /h3 ul liAn ambitious employer; we only want the best for you. /li liA fast career track like only few other companies can match. /li liA competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy. /li /ul /p #J-18808-Ljbffr

📌 After-Sales & Service Manager of South EU (Madrid)
🏢 GAC Motor Europe
📍 Madrid