h3Company Description /h3pRadisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. /ppbrPeople are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. /ph3Job Description /h3pThe Account Manager will be responsible for the strategic initiatives of the Sales Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations. /pp1. Ensure the smooth running of the sales department, where all aspects of the hotel’s pro-active sales initiatives are delivered and total revenue maximised, ensuring both property and company standards are attained and adhered to. /pp2. Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. /pp3. Develops and implements strategies where key sales metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives targets. /pp4. Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values. /pp5.



Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained /pp6. Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner. /pp7. Review and scrutinize the business performance, providing recommendations that will drive financial performance, including working with internal and external partners on adhoc projects. /pp8. Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required /ph3Qualifications /h3ulliExperience in sales /liliAbility to adapt to changing service environments /liliSkilled in coaching and mentoring and demonstrating leadership qualities for assigned team members /liliPro-active with a hands-on approach /liliPassion for the hospitality industry /liliAbility to manage work ensuring that tasks assigned are delivered /liliAbility to find creative solutions, offering recommendations /liliPersonal integrity, with the ability to work in an environment that demands excellence /liliStrong communication and listening skills /liliAbility to work collaboratively at all levels within the department /liliAn open and positive personality /liliAbility to handle challenging priorities and assignments /li /ulpemThe description of functions is merely indicative and not exhaustive. Accordingly,



the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives. /em /ph3Additional Information /h3pWhy Join Radisson Hotel Group?brLive the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.brBuild a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.brExperience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.brLead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.brEnjoy Global Local Perks - No matter where you’re located, you’ll enjoy exclusive general benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!brEnjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwidebrGuaranteed minimum of 30% off for your Friends FamilybrExclusive Discounts on Breakfast, Food Beverage, Spa and morebrJoin us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.brApply now and let’s make every moment matter.brWe welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. /ppThis role will be based in Bilbao. /ppBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply /ph3Job Location /h3 #J-18808-Ljbffr

📌 Strategic Hospitality Account Manager (Bilbao)
🏢 Radisson Hotel Group
📍 Bilbao