ppAs an SME you will support Supervisor and Senior Supervisor in your relevant process. /p h3Role /h3 pKey to the role will be building/maintaining an in-depth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customer‑centric service offering. Your role includes: /p ul liBuilding and maintaining a solid in depth knowledge in (part of) your process /li liBeing an expert user of any of the used tools within the team and/or any of the partner set‑ups in place. /li liBeing the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise. /li liIn that role, being able to represent the Process / Organization in (enterprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal/external) strategic partners or act as a trainer. /li liBeing proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes. /li liStriving to provide excellent service to our Providers, Members and Clients. /li liPlaying an active role in a culture of continuous improvement. /li liReview available documentation on knowledge management tool. Create new documents and amend existing ones according to business needs. Remove obsolete documentation. /li liTaking ownership of any escalated cases and providing updates to the Supervisor on any issues. /li liTaking ownership of solving any issues (if applicable) in your area of expertise.



/li liProactively addressing and/or escalating any risks. /li liDeveloping/maintaining proactive/effective business relationships, internally, externally and with BPO partner to ensure a seamless delivery of service. /li liOn-site training and support for new hires. /li /ul h3Specific For IOH Provider Claims SME’s /h3 ul liSupport the financial verification of the team, including approval of manual payments. /li liSupport of quality audits (financial verification + extra verification) with a clear focus on the financial and procedural accuracy company KPI’s. You document your findings, share them with the supervisor and you discuss corrective actions on individual and team level with the Supervisor. /li liResponsible to provide training on specific topics where you act as a subject matter expert, be it a process or a client, including the lead of the training organization and coordination. /li liLead the onboarding and training phase of newbies, or colleagues taking up new accounts, including their performance reporting. /li liMonitoring team performance, such as Quality results, PWB follow up and CRM tasks. Analyzing issues' root cause and propose/ implement relevant actions to improve results with the support of Senior Supervisor.



/li /ul h3YOUR PROFILE /h3 ul liStrong performance track record. /li liInternational mind‑set, with holistic and able to work remotely with peers across locations. /li li1 year of experience working at Cigna. /li liClaims IOH processes experience. /li liFluency in English. /li liGood communication skills, and knowledge of Window tools, e.g. Excel, PowerPoint, Windows. /li liA growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives within your own process. /li liAction‑orientated problem‑solving attitude. /li liAble to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues. /li liAccountability – assume ownership for achieving personal results and collective team goals. /li /ul pQualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. /p pIf you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. /p /p #J-18808-Ljbffr

📌 IOH Provider Claims SME (Madrid)
🏢 The Cigna Group
📍 Madrid