ph3Resident Trainer, ECI Madrid /h3 pFull Time - Permanent /p h3About Charlotte Tilbury Beauty /h3 pFounded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. /p pOver the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. /p pToday, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. /p h3About Your Role /h3 pManage the education and development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Learning Management System is accurately managed and is fulfilling potential. Reporting to the Field Training Manager you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team. /p h3As a Resident Trainer you will /h3 pTake direction from the Field Training Manager, support the effective and inspirational delivery of all defined training materials across /p ul liThe Charlotte Tilbury Magic Experience service model and intermediate artistry development /li liFull Curriculum facilitation of retailer team including induction,



social and developmental training /li liSupporting the operational business management retailer education strategy across key doors identifying priorities and implementing local initiatives /li liFacilitate new launch NPD and Skincare Training /li liThe Learning Management System /li liMonitor KPIs to measure the impact of training delivered, providing feedback to the relevant Field Training Manager adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI results /li /ul h3Working in collaboration with the Field Training Manager, define a training and development plan for your retailer to deliver KPI expectations, covering /h3 ul liAccelerating high potential/high performance individuals using the development pathway and certification process /li liManaging and addressing under-performance /li liLogin, completion engagement on the Learning Management System /li liOptimising social advocacy within the retailer /li liSuccession planning for the retailer based on skill set opportunities /li /ul h3Deliver the agreed training plan within the defined timeframes reflecting the changing needs of the business via /h3 ul liRegular, effective, and focused store visits with clear objectives, agreed KPIs and rigorous follow-up /li liHigh quality virtual and physical training sessions /li liFeedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight. /li liSupport area meetings delivered in collaboration with the Field Training Managers /li liLeading by example on counter and online during all events, meetings, and trainings /li /ul h3Reporting Relationships /h3 ul liReporting directly to Field Training Manager /li liCollaborating with Business Managers /li /ul h3About You /h3 h3Disrupt and Innovate /h3 ul liA commercial thinker that recognises exceptional behaviours are needed to impact sales /li liNatural ability to coach and develop others /li liEmbraces change to promote a positive mind set with Omni Channel Vison within teams they encounter /li /ul h3Win Together /h3 ul liStrong communication with management always working collaboratively both retailer and Brand facing /li liBe an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity /li liCreates a positive and encouraging environment for artists to develop and grow in their roles, physically and digitally. /li liSupporting management team in motivating the team to elevate their skill set in order to impact sales/KPI results /li liStrong interpersonal skills and a team-player /li liIndependent and proactive working style /li /ul h3Share the Magic /h3 ul liDynamic and inspirational with customers and colleagues Digitally and physically /li liExcitement and passionate for beauty and Omni Education /li liPassionate about driving brand advocacy in the air and on the ground /li liDrive social channel Brand advocacy whilst upskilling teams /li liElevated make up artistry skills /li liExcellent skills in Power Point and Excel /li liFluent English Spanish /li /ul h3Embrace the challenge /h3 ul liEmbraces the impossible and makes things happen and sees things through /li liProactively plans/leads events and masterclasses around NPD launchesThe ability to deal with ambiguity in the team, always leading by example /li liMust be Versátil to travel across Stores /li /ul h3Why join us? /h3 ul liWe offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations /li liStructured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals /li liYou receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate /li liOther fabulous benefits such as birthdays off work, team sales incentives and many more /li /ul pAt Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. /p pIf you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page! /p /p #J-18808-Ljbffr

📌 Resident Trainer (Madrid)
🏢 Charlotte Tilbury Beauty
📍 Madrid