Are you passionate about IT support and fluent in
German? Were seeking a Technical Support Advisor to deliver
top-notch assistance to employees via phone, email, chat, and our
self-service portal. Youll play a key role in troubleshooting IT
issues, supporting system operations, and collaborating with
2nd-level support teams to resolve complex technical matters. Key
Responsibilities: Provide 1st-level IT support to client employees,
addressing issues through various channels and ensuring timely
resolution Perform root cause analysis and troubleshoot issues
using phone or remote access tools Track and categorize IT tickets,
prioritize requests, and provide updates using the ITSM system
Deliver high first-resolution rates by leveraging knowledge
databases and collaborating with the clients extended support teams
Qualifications: Languages: C2-level German and advanced English
proficiency Experience: 1+ years in IT support (1st or 2nd level),
ideally in a large organization Technical Skills: Solid
understanding of Windows 10, Office 365, and MS Teams, with




troubleshooting experience for both hardware and software Soft
Skills: Strong analytical approach, attention to detail, and a high
sense of responsibility Tools: Familiarity with ITSM ticket systems
(ServiceNow experience is a plus) Additional: ITIL V4 knowledge is
a plus; motivated to grow technical and interpersonal skills Whats
in It for You? Competitive Remuneration: Based on experience and
performance Full Training Program: Comprehensive onboarding to get
you fully equipped for the role Career Development: Access to
career programs, specialized courses, and even language classes
Supportive Team Environment: Join a dynamic and friendly team with
a focus on growth Prime Location: Modern office in the heart of
Barcelona Versátil Work Schedule: Monday-Sunday, 09:00 AM - 06:00
PM (39-hour week) Ready to take your IT career to new heights?
Apply today and be a part of our global team!

📌 Join Us as a German-Speaking Technical Support Advisor inBarcelona! (Barcelona)
🏢 Cross Border Talents
📍 Barcelona