ph3Job Overview /h3 pAs an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Madrid office. This is an excellent opportunity for an experienced IT professional with hands‑on expertise in both macOS and Windows environments who thrives in a fast‑paced, dynamic, and international workplace. /p h3Key Responsibilities /h3 ul liAct as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary. /li liProvide hands‑on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues. /li liCollaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance. /li liInstall, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams). /li liManage the onboarding process for new employees in the Madrid office. /li liSupport mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji. /li liProvide onsite IT support to Celonis employees at the Madrid office. /li liEnsure clear and effective communication with users to understand, document, and resolve their IT issues. /li liPerform basic repairs and replacements for computing equipment when needed. /li liDevelop and maintain documentation and user guides for common issues to improve IT service efficiency. /li liHandle Procurement Provisioning of Hardware (Laptop Phones).



/li /ul h3Required Qualifications /h3 ul li3-5 years of hands‑on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments. /li liStrong knowledge of macOS and Windows 11 operating systems. /li liExperience with Azure Active Directory. /li liUnderstanding of TCP/IP networks and fundamental network troubleshooting skills. /li liProficiency in M365 administration and support. /li liStrong knowledge of collaboration tools such as Microsoft Teams and Zoom. /li liExperience with Mobile Device Management (MDM) solutions like Intune and Kandji. /li liFamiliarity with operating and maintaining network components such as video conferencing systems (MS Teams) and network printers. /li /ul h3Required Skills /h3 ul liStrong communication skills in English with the ability to work effectively in a global, multicultural team. /li liDetail‑oriented, with excellent problem‑solving abilities and a proactive mindset. /li liCapable of managing multiple tasks and projects in a fast‑paced environment. /li liA team player who is motivated to provide excellent customer service and continuous improvement in IT processes. /li liITIL V4 Foundation certification. /li /ul h3What Celonis can offer you /h3 ul liPioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI‑driven business operations. /li liOwnership from Day 1: Every full‑time "Celonaut" is an owner,



receiving Restricted Stock Units (RSUs) and merit‑based refresh grants. /li liUnrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. /li liWork‑Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a versátil hybrid work model that balances remote focus with vibrant office collaboration. /li liContinuous Growth: Elevate your skills through our 70‑20‑10 learning framework, mentorship programs, and access to a dedicated learning platform. /li liHolistic Well‑being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. /li liDrive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. /li liGlobal Inclusion Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. /li liValue‑Driven Impact: Join a mission‑led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. /li /ul h3Celonis Inclusion Statement /h3 pAt Celonis, we believe our people make us who we are and that The Best Team Wins. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. /p /p #J-18808-Ljbffr

📌 IT Service Engineer (Madrid)
🏢 Celonis
📍 Madrid