Your PurposeJoin our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings.

This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth.

With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results.

In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.

Your ImpactHigh-Value ConversionsLead consultative sales conversations with strong objection handling and urgency managementGuide customers from interest to confirmed bookings with focus on high-value itineraries and upsellTake full ownership of individual NTR production targets and revenue performance

Expert Product AdvisoryMaster MSC itineraries, ships, cabins, pricing logic and competitive positioningRecommend tailored solutions balancing customer needs with premium brand experiencePosition MSC value proposition effectively versus competitors

Operational ExcellenceBuild and grow personal client portfolio through structured follow-ups and reactivationMaintain long-term relationships driving repeat business and incremental revenueManage accurate CRM records ensuring structured pipeline and qualified leadsAdhere to schedules, performance targets, and quality guidelines set by the Hub leadershipThrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms)



while maintaining high service standards

Sales and ConversionManage consultative sales conversations from initial customer interest through to booking confirmationSupport customers in choosing the most suitable cruise solution based on their needs and preferencesDrive booking conversion, upselling and overall commercial performanceContribute directly to individual sales and revenue targets

Client Portfolio DevelopmentBuild and progressively develop a personal client portfolioMaintain customer relationships over time to encourage repeat bookings and long-term valueManage structured follow-ups, reactivation opportunities and future sales potentialWork on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns

Product AdvisoryDevelop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotionsProvide clear, reliable and personalized advice to customersRecommend tailored solutions while maintaining a premium customer experienceCommunicate the MSC value proposition effectively and credibly

Final incentive mechanics and compensation details will be shared during the recruitment process

Your Journey so farExperience & BackgroundExperience in consultative,



phone-based sales of complex or high-value products is a strong advantageAbility to manage customer conversations from initial interest through to booking confirmationExperience in building and managing a personal client portfolio (follow-ups, repeat clients, reactivation) is highly valuedPrevious experience in travel, hospitality or other service-oriented industries is a plusExperience in customer-facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued

What Matters MostStrong commercial mindset and natural focus on conversion and resultsConfidence in managing customer relationships and guiding decision-makingAbility to follow up, advise and close with a structured and proactive approachComfortable working in a performance-driven environment while maintaining a high-quality customer experience

Key CompetencesConsultative selling approach with a focus on revenue generationGood objection handling and ability to support customers in their decision processAbility to quickly learn and understand complex products and commercial dynamicsClear and professional communication aligned with a premium brand

Your EssentialsFluency in English (spoken and written); additional languages are a strong advantageFull right to work in SpainComfortable working in rotating shifts

Working Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7)

Location: Valencia, Spain

Our commitmentWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

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📌 Sales Agent, Personal Cruise Consultant, German (Madrid)
🏢 MSC Cruises
📍 Madrid