Job Description Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time.
Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.
As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams.
The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.
Tasks Support (50%) * Resolve advanced L2 tickets: database usage, SQL queries, source code review * Investigate complex incidents, access the code, and understand how it works * Apply targeted code changes to resolve incidents * Standard ticket management: validate, qualify, and track incidents through to resolution * Provide second-line support to users and other support teams * Manage and maintain product catalog/taxonomy attributes across internal platforms * Modify and administer Freshdesk at the scripting/code level * Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features Development (50%) * Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks * Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET) * Build internal support tools * Develop AI-powered tools for Support (MCP projects)
* Contribute ideas and prototypes for applying AI to support processes Must Have Skills * Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks * Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL * Ability to read/understand code and troubleshoot to eliminate bugs * Ability to document and communicate technical solutions to non-technical users * Excellent analytical skills, autonomy, and initiative * Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams * Experience using version control systems like Git and comfortable working with branches * Fluent written and spoken English * Proactive, versatile, and not afraid of challenges or moving between code and user-facing support Nice to Have Skills * Previous experience in L2/L3 technical support roles * Experience monitoring deployments/products through Kibana and Grafana * Experience with product taxonomy/catalog management * Interest or experience in applied AI / automation (MCP, AI-assisted scripting) * Experience with Freshdesk or similar ticketing platforms * Experience in frontend technologies such as React, Vue, CSS * Knowledge of DDD/Hexagonal Architecture Benefits * Variable bonus * The dynamic and creative environment within international teams * The variety of self-education courses on our e-learning platform * Participation in meetups and conferences locally and internationally * Adaptable Office with up to 2 days at home Equal Opportunity For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.
For more information about our ecosystem: https://careers.veepee.com/en/home-page-en/ You can read more about our use of your data and your rights by reading our recruiting privacy policy: https://careers.veepee.com/en/. #J-18808-Ljbffr
📌 Application - Support & Development EngineerFreelance (W/M/X) (España)
🏢 Veepee
📍 España