Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Be an ambassador and a leader in this success of the boutique and be accountable for providing best customer experience, for pre and post selling of the products of the boutique, for product and brand promotion and for making productive contributions by executing assigned work, within given time frames and in ways that meet objetives. Demostrate exemplary behavior and strong leadership, taking initiatives within the team. Bring solutions at any time. Play a key role in the development of sales. Subtitute the Boutique manager in case of his/her absence.

Responsabilities:

Replace the boutique manager while his/her absence

Participate actively to develop a new sales opportunities and client relationship development in line with objetives

Ensure the optimal customer experience in the boutique for new sales, customer service and all visitors. Provide reliable accurate and first class cutomer service.

In depth products knowledge and prices . Able to explain estimates repairs.





Ensure quality set up and organization of the boutique / front and back office .

Coordinate the internal and external events- individual and with the team.

Be an expert of all IT/Sales/ CRM/ Back Office tools and be a point of reference for the team on these tools.

Assistance in staff supervision:

Assist strongly the boutique Director by leading, coaching, developing the hard and soft skills and sales spirit of the team in line with sales strategy and objetives

Manage staff and operations planing.

Insure recruitment, integration, coaching, development, task definition, organization and follow up the sale trainees

Competences:

Collect CRM data and follow selling plans to create selling opportunities.

provide administrative and operational support on daily tasks and for specific Marketing events.

Manage client relationship and client experience within the boutique, handle effectively complex selling situations and respond to complaints effectively.

Client orientation, quality commintment and sence of initiative.

Qualifications

5 years on Luxuty Industry

Additional Information

Competitive salary.

Professional development opportunities

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

📌 Boutique Assistant Manager (Madrid)
🏢 Importante empresa del sector
📍 Madrid