The Central Operations Manager plays a hands-on role in improving and scaling post-sales operations across Deployment, Customer Success, and Support. This position focuses on solving complex operational problems, building scalable workflows, and supporting teams through process design and data-driven insights.

This role is ideal for someone who combines analytical curiosity with structured execution and thrives in fast-changing environments. You’ll help Mews accelerate onboarding, improve efficiency, and strengthen the customer journey by building systems that scale — while learning to influence and deliver across multiple stakeholders and regions.

✅ Your mission, should you choose to accept it

Operational Design & Problem Solving

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Identify inefficiencies and pain points across post-sales workflows and propose actionable, data-backed solutions.

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Map and document processes, translating ambiguity into clear, scalable frameworks.

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Redesign workflows and implement automation to increase efficiency and consistency.

Data & Insights

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Analyze data (SQL, Sheets, dashboards) to identify trends, track performance, and inform decision-making.

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Build self-serve dashboards and reporting to make operational performance visible.

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Support the review of global performance, surfacing insights that help regional and functional leaders take action.

Scalability & Growth Enablement

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Contribute to designing new processes that adapt to rapid product evolution, feature releases, and acquisitions.

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Support integration of new tools and workflows into existing operations.

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Document best practices and standard operating procedures for global use.

Cross-functional Execution

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Partner closely with Product, Deployment, CS, and Support to implement improvements.

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Manage smaller or well-defined projects end-to-end, ensuring clarity in execution and communication.

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Collaborate with peers to align timelines, dependencies, and deliverables.

Continuous Improvement & Culture

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Promote experimentation and feedback loops to evolve processes over time.

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Take ownership of assigned workstreams while learning to balance local and integral needs.

? You’ll be a great fit if you bring a few of the below with you

Experience & Background

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3–4 years in operations, business management, growth operations, or strategy in a fast-moving environment

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Proven experience streamlining workflows or implementing process improvements.

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Comfort working with cross-functional teams and senior stakeholders.

Technical & Analytical Skills

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Strong proficiency in Excel/Sheets; working knowledge of SQL.

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Familiarity with automation or low-code tools (Zapier, Make, APIs).

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Ability to translate data insights into concrete recommendations.

Core Competencies

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Problem Solving: Proficient – identifies issues and solves them independently within scope.

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Analytical Thinking: Proficient – synthesizes information into actionable insights.

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Executional Excellence: Proficient – reliably delivers high-quality results to plan.

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Stakeholder Management: Proficient – communicates effectively across teams.

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Customer Centricity: Competent – considers end-customer impact in solutions.

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Communication: Competent – presents information clearly and concisely.

Mindset & Working Style

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Systems thinker who enjoys creating order out of complexity.

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Self-starter who takes initiative, asks smart questions, and follows through.

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Team-oriented collaborator who is open to feedback and eager to grow.

📌 Central Operations Manager (España)
🏢 Importante empresa
📍 España