Job description

Imagine this.
You start your day in a sunny office in Valencia. You speak Spanish. You’re the go-to person for group bookings, making sure every guest has a seamless, memorable experience. No scripts. No cold leads. Just genuine conversations that turn first-time visitors into loyal community members. Welcome to weWow ?

Your next chapter starts here
At weWow, you’ll work in an international scale-up environment with strong European brands. For this role, you’ll be the Community Advising Specialist for The Social Hub: managing group reservations, advising on experiences, and spotting opportunities to create value for both guests and the business.

What will you actually do?

- Handle group reservation requests for B2B and B2C clients across multiple locations

- Negotiate pricing, confirm bookings, and ensure all details are accurate

- Advise guests on the full range of services and experiences, tailoring recommendations to their needs

- Identify commercial opportunities through upselling and cross-selling

- Execute Service Hub tasks according to SOPs and checklists for consistent quality

- Manage financial processes including sending, verifying, and raising invoices

- Share complete arrival information with local teams to ensure seamless experiences

- Use systems like Mews, Event Temple, and Salesforce Service Cloud,



leveraging AI tools to work smarter and personalize interactions

- Participate in regular commercial and revenue meetings to review performance and pipeline

This role suits you if you…

- Are fluent in Spanish

- Have 1–3 years of relevant experience

- Are commercially minded and detail-oriented

- Thrive in a fast-paced, multi-location environment

- Enjoy advising, selling, and coordinating with a guest-first mindset

- Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization

Why this is more fun than other customer service roles

- You get to genuinely make guests feel valued and cared for

- Every interaction has impact, turning visitors into loyal community members

- You’re trusted with complex bookings and commercial opportunities

- You work closely with dynamic teams across multiple locations

What we offer ?

- Competitive salary with bonus opportunity

- Breakfast & lunch at the office

- Spanish health insurance

- Free Spanish lessons

- Growth opportunities within weWow

- Monthly events, sports & socials

- Relocation support to settle in Valencia

- And most importantly: an international work environment where you’ll quickly feel at home

On-site

- Valencia, Comunidad Valenciana, Spain

Customer Experience

All done!

Your application has been successfully submitted!

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📌 Community advising specialist for The Social Hub (Spanish Native) (Valencia)
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