Job description

Imagine this.
You start your day in a sunny office in Valencia. You speak Italian. You’re the first point of contact for guests, handling reservations and inquiries with a smile and making every interaction personal and memorable. No scripts. No cold leads. Just genuine conversations that turn guests into raving fans. Welcome to weWow ?

Your next chapter starts here
At weWow, you’ll work in an international scale-up environment with strong European brands. For this role, you’ll be the Community Advising Specialist for The Social Hub: providing exceptional guest support, handling individual reservations, and contributing to both guest satisfaction and commercial success across multiple locations.

What will you actually do?

- Deliver outstanding guest support via phone, email, chat, and social channels

- Handle individual reservations and related inquiries for all locations and product offerings

- Execute daily Service Hub tasks following SOPs and checklists to ensure accuracy and consistency

- Manage guest requests, reservations, and administrative processes while maintaining compliance with privacy standards

- Use key systems like Mews (PMS), Salesforce Service Cloud, and other platforms, integrating AI tools to enhance efficiency and personalization

- Provide clear, friendly, and informed advice to guests about services, products, and experiences





- Collaborate with team members to ensure a seamless, connected guest journey

- Contribute to both guest satisfaction and commercial performance

This role suits you if you…

- Are fluent in Dutch

- Have 0–2 years of relevant experience

- Are service-oriented, friendly, and solution-focused

- Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization

- Pay attention to detail while maintaining a personal, professional touch

- Thrive in a fast-paced, guest-first environment

Why this is more fun than other guest support roles

- You get to genuinely make guests feel valued and cared for

- Every interaction matters and contributes to a seamless guest journey

- You’re trusted with individual reservations and inquiries, making a real impact

- You work closely with dynamic, international teams

What we offer ?

- Competitive salary

- Breakfast & lunch at the office

- Spanish health insurance

- Free Spanish lessons

- Growth opportunities within weWow

- Monthly events, sports & socials

- Relocation support to settle in Valencia

- And most importantly: an international work environment where you’ll quickly feel at home

On-site

- Valencia, Comunidad Valenciana, Spain

Customer Experience

All done!

Your application has been successfully submitted!

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