About the Role

We are looking for motivated Dutch-speaking Customer Care Specialists to join a dynamic international team in Madrid. In this role, you will be the first point of contact for customers, providing high-quality support and ensuring a smooth customer experience.

Key Responsibilities

- Provide customer support via phone, email, and/or chat in Dutch
- Assist customers with inquiries, issues, and product-related questions
- Deliver accurate information and solutions in a timely manner
- Maintain a professional and friendly tone in all interactions
- Handle customer complaints and find effective resolutions
- Collaborate with team members and other departments when needed
- Ensure customer satisfaction and meet performance targets

What You Get

Contract

- Permanent contract from day one
- 35 hours per week (with option to increase up to 40 hours)

Salary

- Base salary: €1,500/month
- Dutch language bonus: €4/hour
- Performance bonus: up to €3/hour
- Average total: €1,850 – €2,100/month

Relocation Package

- Flight (or train if already in Spain)
- 25 days of accommodation on arrival

€1,500 relocation bonus:

- €1,000 with first salary




- €500 with second salary

Work Schedule

- Rotating shifts (morning, afternoon, night)
- 4–5 working days per week + 2–3 days off
- Schedules shared in advance
- Option to swap shifts with teammates

Perks & Benefits

- Gym access across Madrid
- Meal vouchers: approximately €40/month (€2.5 per working day)
- Private health insurance (after 6 months)
- Regular team events & social activities
- Real career growth opportunities (supervisor, trainer, manager, etc.)

Requirements

- Fluent Dutch (spoken and written)
- Good command of English
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Ability to work in a fast-paced environment
- Flexibility to work rotating shifts

Why Join Us?

- International and multicultural work environment
- Career growth opportunities
- Full relocation support
- Work-life balance with versátil scheduling

If you're ready to start an exciting career in customer service and experience life in Madrid, this opportunity is for you!

📌 Customer Care Specialist Madrid, Spain with Relocation Package
🏢 Empresa reconocida
📍 Madrid