Position: Customer Service Advisor (Dutch)

Location: Benalmádena, Spain

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

- Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

REQUIREMENTS:

- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users




- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office.

BENEFITS:

- Excellent remuneration package
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

- Gross €19,200 EUR + up to €1800 bonus
- ASAP
- Relocation payment €500 reimbursed after month 1

📌 Customer Service Advisor (Benalmádena)
🏢 Importante empresa del sector
📍 Benalmádena