David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their Barcelona office.

- Position: Customer Service Representative
- Location: Barcelona, Spain
- Employment type: Full-time
- Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

- Answer phone calls, emails, and chat messages from customers regarding their orders or service.
- Handle post-purchase concerns such as missing items, damaged products, or delays.
- Assist customers with return requests, exchanges, and refunds in line with company policies.
- Enter and update customer information and order details in the system.
- Work with the warehouse, shipping, and billing departments to resolve customer issues.
- Check in with customers to confirm resolution of issues or to gather feedback.
- Document all customer interactions and resolutions in the CRM or internal tracking system.
- Offer guidance or clarification about product features, warranties, and usage.
- Achieve targets for response time, resolution rate,



and customer satisfaction.
- Keep up to date with product updates, company procedures, and promotional offers.

REQUIREMENTS:

- Native/Fluency in Danish, both written and oral. Good level of English
- Strong communication skills
- Solid Sales Background (outbound environment)
- Achievement and goal oriented.
- Good computer skills
- 1 Year Previous experience in Sales B2B
- Previous experience working with channel is a plus
- Motivated and self-starter
- Follow the security rules of the company

BENEFITS:

- Excellent remuneration package based on experience, skills and performance
- Full-time contract
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential

📌 Customer Service Representative (Danish) (Barcelona)
🏢 Importante empresa
📍 Barcelona