Position: Customer Service Specialist

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

Note: Candidates outside of Spain will not be entertained!!!

DUTIES AND RESPONSIBILITIES:

- Map and document workflows to support operational and compliance processes.
- Develop and maintain knowledge base content for both internal teams and external stakeholders.
- Create standardized templates and automated responses to enhance efficiency.
- Define performance metrics and establish regular reporting structures.
- Prepare concise presentations, informational materials, and communication content for various audiences.
- Manage, organize, and structure data to support customer and compliance-related initiatives.
- Facilitate onboarding activities and knowledge transfer for new team members.

REQUIREMENTS:

- Native/fluent in English (C1), both verbally and written.
- Background in customer experience and compliance, ideally with knowledge of KYC/AML practices.
- Demonstrated ability to optimize processes by mapping workflows, identifying gaps, and producing clear documentation.
- Proficiency with technology tools, including automation, templates, macros, and cloud-based systems.
- Strong analytical skills,



with experience defining performance metrics, interpreting data, and presenting insights.
- Excellent communication and content development abilities, with experience creating FAQs, sales materials, and customer-facing resources.
- Proven project management and onboarding experience, including the ability to coordinate multiple initiatives, support new hires, and ensure effective knowledge transfer.

BENEFITS:

- Be part of a dynamic and creative team with positive and friendly atmosphere.
- Guidance and tools to reach career potential.
- Excellent remuneration package based on experience, skills and performance.
- Private Spanish health insurance.
- Free daily breakfast and lunch at the office.
- Free Spanish classes to help you integrate and grow.
- Vibrant startup culture with the chance to work with exciting European brands.
- Career development opportunities with clear growth paths.
- Monthly team events, social activities, and boot camps.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

📌 Customer Service Specialist (Valencia)
🏢 Importante empresa
📍 Valencia