At Winning Consulting, we are looking for a Customer Success Specialist (French-speaking) to join our teams at a major international bank. You will be part of the technical support team for a general supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.

Responsibilities

- Act as the main point of contact for French - speaking suppliers using the financing platform (onboarding, queries, follow-up).

- Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.

- Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.

- Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.

- Monitor activity and basic KPIs related to supplier usage and satisfaction.

- Maintain and update user guides, FAQs and training materials for suppliers.

- Assist with data checks,



documentation and administrative tasks linked to programme management.

- Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Required Skills

- 2+ years’ experience in customer service roles, ideally in financial services or B2B environments.

- Strong service orientation and experience dealing directly with external clients or suppliers.
Nice to have experience in banking, payments, trade finance or supply chain finance.

- Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience is a plus.

- Native French - Very good English - Spanish

? About Winning Consulting
Winning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital andorganizationall transformations.

📌 Customer Success Specialist (French-speaking) (Madrid)
🏢 Empresa reconocida
📍 Madrid