Key Responsibilities:

- Provide excellent customer support in Dutch and English through phone, email, and chat.
- Resolve issues related to product inquiries, order management, technical troubleshooting, and general customer service requests.
- Assist customers in navigating products and services, handling changes, cancellations, and refunds as needed.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain clear and effective communication with customers, ensuring a positive experience and satisfaction.
- Share insights and feedback on recurring customer issues to improve service quality and processes.

Requirements:

- Fluent Dutch speaker with B2/C1 English proficiency.
- Prior experience in customer service is a plus.
- Strong problem-solving and communication skills.
- Ability to work independently after the training period and provide remote customer support.
- Detail-oriented with strong organizational skills.
- Comfortable using technology and learning new systems quickly.

Benefits:

- Competitive salary with opportunities for growth and career advancement.
- Work in a multicultural and dynamic environment.
- Collaborative and supportive team culture.

📌 Dutch Speaking Junior Customer Support Representative (Barcelona)
🏢 Empresa reconocida
📍 Barcelona