Job Description:
We are looking for a detail-oriented Fraud Activity Agent to join our team in Barcelona or Valencia. You will play a key role in protecting our marketplace by investigating and resolving potential fraud cases while ensuring a seamless customer experience.

Key Responsibilities:

- Investigate and verify suspicious activity using internal tools and predefined processes.

- Collect, review, and validate documentation submitted by customers to assess potential fraud.

- Resolve high-risk cases promptly and accurately, adhering to timelines.

- Monitor pending cases and follow up if documentation is not received within 14 days.

- Maintain accurate case records and ensure compliance with internal protocols and SLAs.

- Communicate professionally in sensitive or escalated cases.

- Apply knowledge of marketplace processes and fraud indicators to prevent and mitigate risk.

- Identify areas for improvement in fraud prevention workflows and share recommendations.

- Uphold professionalism, autonomy, and sound judgment in handling high-impact cases.

Requirements:

- C1 level French and advanced English skills.

- At least 6 months’ experience in a fraud-related or back-office support role within a digital marketplace.

- Consistently met or exceeded KPIs in previous roles.





- Professional integrity with no disciplinary actions on record.

- Strong interpersonal skills, including active listening, empathy, and adaptability.

- Experience handling complex or escalated customer interactions professionally.

- Strong problem-solving skills using knowledge bases, search engines, and AI tools efficiently.

- Autonomy, accuracy, and attention to detail.

- Understanding of OS-level technical systems (iOS, Android, Windows) and the ability to explain clearly.

- Proficiency with operational tools like CRMs and shipment tracking systems.

- Ability to thrive under pressure, make well-reasoned decisions, and apply root-cause thinking.

- Initiative to drive improvements and share best practices with the team.

- Reliable, punctual, and maintains a positive professional work ethic.

What We Offer:

- Full-time permanent contract, 39 hours/week.

- Working hours: Monday to Friday, 9am – 6pm.

- Salary: €22,000 gross/year + up to €2,400 gross/year in bonus.

- Great office location in Barcelona or Valencia.

- Fully paid training about the company and project.

- Career development program and specialized courses.

Location: Barcelona / Valencia

📌 Fraud Activity Agent - French Speaking - Competitive Salary (Valencia)
🏢 Empresa líder
📍 Valencia