David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.

Position: Fraud Activity Agent

Location: Barcelona, Spain

Employment type: Full-time, on-site

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

- Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes

- Review and validate customer-provided documentation to assess potential risks or fraudulent behavior

- Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards

- Monitor pending cases, follow up on outstanding documentation, and escalate when necessary

- Maintain detailed and accurate records of investigations, actions, and outcomes

- Communicate professionally and effectively in sensitive or escalated situations

- Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk

- Identify opportunities to improve workflows, share recommendations, and support process enhancements

- Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

REQUIREMENTS:

- Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).





- Strong analytical, problem-solving, and critical thinking skills

- Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)

- Proven ability to meet or exceed performance targets and maintain professional standards

- High level of integrity, reliability, and accountability in all tasks

- Strong interpersonal skills, including active listening, empathy, and adaptability

- Experience handling complex or escalated cases with professionalism

- Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)

- Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly

- Attention to detail, accuracy, and autonomy in daily work

- Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis

- Willingness to share best practices, contribute to team improvements, and continuously learn

- Dependable, punctual, and committed to maintaining a positive and professional work ethic

BENEFITS:

- Attractive remuneration with capped sales bonuses.

- Private healthcare coverage.

- Relocation assistance.

- Fully paid training on company processes, tools, and products.

- Modern office facilities in a convenient central location.

📌 Fraud Activity Agent (German) (Barcelona)
🏢 Reconocida empresa
📍 Barcelona