Mercier Consultancy MD is delighted to offer an exciting opportunity for a French Customer Support Representative for a prestigious Jewelry Company, with the flexibility of working remotely from Athens, Greece. This role is perfect for individuals who possess a passion for luxury products and exceptional customer service. You will play a key role in supporting French-speaking clients, ensuring they receive superior assistance and guidance regarding their jewelry inquiries.

Key Responsibilities

- Provide dedicated customer support to French-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries related to jewelry products, orders, and company policies.
- Resolve customer issues and complaints efficiently to maintain high levels of satisfaction.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate closely with the sales and product teams to ensure exceptional service delivery.




- Stay informed about the latest jewelry trends, collections, and industry developments.

- Fluency in French (both written and spoken) is essential; knowledge of English is a plus.
- Experience in customer service or retail, particularly in the luxury goods sector, is advantageous.
- Strong communication and interpersonal skills with a focus on building customer relationships.
- Excellent problem-solving abilities and a proactive attitude.
- Familiarity with customer service software and CRM tools is a plus.
- Ability to work independently while collaborating effectively with a remote team.
- A genuine interest in jewelry and luxury products.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 French Customer Support for Jewelry company - Remote In Athens (España)
🏢 Importante empresa
📍 España