Location: On-site in Barcelona, Spain
Work Schedule: Full-time (39 hours/week) Monday to Friday, 09:00 to 18:00

About the Role:
We are seeking a native or fluent French-speaking Technical Customer Support Specialist to join our clients dynamic team in Barcelona. In this role, you will be the first point of contact for customers, providing top-tier support for technical inquiries and ensuring a high-quality customer experience. This is a full-time on-site position offering a collaborative and international work environment.

Key Responsibilities:

- Respond to technical queries from French-speaking customers via phone, email, and chat

- Troubleshoot hardware and software issues, guiding customers through step-by-step solutions

- Escalate complex technical problems to appropriate internal teams

- Follow up with customers to ensure their issues are resolved and they are satisfied

- Maintain detailed records of customer interactions in the CRM system





- Stay up to date on product knowledge and technical updates

- Collaborate with other team members to continuously improve the support experience

Requirements:

- Native or fluent French speaker, with good command of English (both written and spoken)

- Previous experience in technical support, IT helpdesk, or customer service is preferred

- Strong problem-solving skills and technical aptitude

- Excellent communication and interpersonal skills

- Ability to work effectively in a team-oriented and fast-paced environment

- EU citizenship or valid work permit for Spain

What We Offer:

- Full-time, permanent contract (39 hours per week)

- Stable Monday to Friday schedule (09:0018:00) no weekend work!

- Competitive salary and benefits package

- Opportunity to work with a leading international company

- Friendly and multicultural office environment

📌 French-Speaking Junior Technical Customer Support (Barcelona)
🏢 Empresa reconocida
📍 Barcelona