Company Description

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.

Your responsibilities and impact working as a Customer Satisfaction expert will be:

- Support of new/existing customers

- Close cooperation with the sales, application engineers as well as the engineering department

- Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration

- Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders

- Complaint management CRM

- Support of sales promotion activities (promotion, campaign, end of quarter)

- Digital document management and filing according to standardized, predefined criteria

- Responsibility for customer satisfaction in general (SLI)

Job Description

Skills,



qualifications and interests you need to succeed in this role:

- Very good ability to express yourself in German

- At least 3 years of professional experience in customer service

- Completed commercial or technical education

- Enjoy dealing with people and have a feeling for their needs

- Structured work style as well as ambition and optimism

- Strong cooperation and communication skills, negotiation skills

- High degree of resilience and sense of responsibility

- Enjoy continuous training (SAP, IT, product knowledge)

- Experience with SAP is a plus

- Good MS Office skills and ideally experience with CRM systems

- Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

Qualifications

What’s in it for you?

- 30K - 31K yearly gross base salary

- Lunch Ticket COBEE

- ADESLAS – Additional health insurance

- Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)

- Hybrid work model

Additional Information

What should you expect from living in Barcelona?

- The unique experience of an international and diverse culture

- A beautiful beach city surrounded by both coastal towns and mountains

- Delightful gastronomic experiences of Spanish, Catalan and World cuisines

- Quite a dynamic and active urban life where it is difficult to get bored

- Sunny days, Mediterranean weather and a relaxed lifestyle

- An attractive startup and innovation hub with exciting opportunities

📌 German Speaker Customer Satisfaction expert in Sant Cugat (Sant Cugat del Vallès)
🏢 Importante empresa del sector
📍 Sant Cugat del Vallès