Mercier Consultancy MD is thrilled to present an opening for a German Speaking Customer Support Representative, with a remote work option based in picturesque Greece. This role is perfect for those who are enthusiastic about providing exceptional customer service to our German-speaking clients while enjoying the beauty and culture of Greece from the comfort of their own home.

Key Responsibilities

- Offer outstanding customer support to German-speaking clients across various channels including phone, email, and live chat.
- Respond to customer inquiries regarding products, services, and policies in an accurate and professional manner.
- Efficiently resolve customer issues and complaints to ensure maximum satisfaction and loyalty.
- Document all customer interactions thoroughly in our CRM system for continuous improvement.
- Work collaboratively with other departments to address customer needs and enhance service quality.




- Stay up-to-date with product knowledge and industry trends to provide informed assistance.

- Fluency in German (both written and spoken) is essential; proficiency in English is advantageous.
- Previous experience in customer service or support roles is preferred.
- Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Strong problem-solving skills and a proactive approach to handling customer inquiries.
- Familiarity with customer service software and CRM systems is a plus.
- Able to work independently in a remote environment while contributing to a team culture.
- A passion for providing excellent service and helping customers succeed.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 German Speaking Customer Support - (Remote) in Greece (España)
🏢 Reconocida empresa
📍 España